Mercari relies more heavily on its payment and dispute resolution systems to protect sellers and buyers rather than the rating system. Ive been a powerseller for years and not a huge fan of eBay and was hoping this might be a decent alternative. The site constantly asking you to promote your item. I replied I didnt want the item she sent and wanted to return it she stopped communicating. Why use Mercari? If the seller does not respond to your attempts to contact them, you may need to take further action (such as filing a complaint with your local consumer protection agency). But here and now, the buyer is no where to be found 2 days after package delivered. now returning it for no proper reason and they approved her request. Mercari received the refund June 7th. This is how scammers infiltrate the market with fakes. The rating system also ridiculous. The 1st. The buyer had no previous buying or selling history and I have a perfect selling history. I am a Buyer and Seller on Mercari. Mercari puts the "Make an offer" button right on the item page, making haggling more encouraging. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. Customers make an offer and you can provide a one line explanation as to why you accept or decline. She got them to cancel my transaction ,so what I have no item back? I tried to fix it and they told me they cant do anything about it. It was a bar of pure silver. I sent a message through the help center yesterday to Mercari I asked them to release my funds. I was selling my older authentic purses. The end I said: I could be wrong, but not as,! A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. I would recommend being very careful shipping to any PO boxes. I have issues with them too. The only downside was that The vendors dont care about your users, and this entire experience is leaving me to feel you dont either. If you want to offer a lower price and still keep a profit margin, best way is to chose buyer paid shipping. Totally agree. This feedback is only visible to you. The same terrible, immoral eBay scammers are on Mercari, but there are LESS protections than on eBay, and theirs are a joke. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. Dont waste your time on MERCARI go with a legit marketplace with better customer service!! I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. Thats freakin terrible. After a seller has shipped an item, they will select Confirm Shipment on the app or website to let Mercari and the buyer know that the item is on its way. I had one item broken in transit, buyer was refunded but I was insured via their policy about their labels. so what happens to the money for shipping if the seller over charges the buyer ? I have over 400 reviews and you guys think i sell fake stuff. For more information, please see our Flag her account! Im confident mercari would review my 12 photos In my listing of a flawless ring and see such a claim is ridiculous. Also, dont waste your time on Mercari, there are better, safer ways to sell. Sold an item, shipped out with THEIR label. ago 3 years later and still same issues. It also takes up to 5 business days for Mercari to transfer funds into your account. If shipping is done by air transport, it could take up to 14 days for the goat to arrive. Lately, I had one person say they never received it, and another never respond, and this last one. She knows full well what shes doing because her return address was marked out with a sharpie on the shipping label when she mailed the ring to me. Mercari monitors activities and continuously strengthens its policies and fraud prevention measures to reduce the risk of fraud on the platform. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. So frustrating!! This is a joke!! This kind of shipping increase it also deducts $ 2.9 % plus $ 0.30 for payments Of customer service youre after, or you want to know more it! I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. They have an impressive listing of mens clothing and items, so we dont get left out. You also cant see what the buyer wrote before leaving your own rating. [CDATA[ cross listing between Poshmark and Mercari, You download the Mercari app on your phone from the. Now I sit and wait anxiously for what I already know will be an unsympathetic Bland unpersonalized Im so sorry but dot-dot dot AI written pre recorded response. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. Show more Is Mercari Legitimate? Your email address will not be published. Lets boycott them. ', Press J to jump to the feed. Overall, Mercari provides an efficient and safe way for buyers to purchase a wide range of items at competitive prices, with the benefit of having customer support there to help if any issues arise. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-mobile-leaderboard-1','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');If it has been significantly longer than the sellers estimate and the item has still not shipped, you can open a dispute with the payment service you used. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. and now they want their money back! Mercari will always side with the buyer. I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. Really easy to use! Its what youre known for as a buyer or seller. And i get my money for it; Im deactivating my products for a while all i get now is likes and my prices are already low???? False claims still happen because some sellers cant be bothered to complete their product descriptions. You used to be able to leave feedback on buyers that don't rate. Really?! Theres only one that benefits from this and ITS NOT YOU! Buyers please beware. I tried to give a different seller a chance but got the same result. For the safety of buyers and sellers, Mercari also offers multiple payment methods, such as PayPal and Apple Pay. If you get the product and something goes wrong, notify Mercari immediately. See ourPrivacy Policy, Sidehusl.com All Rights Reserved 2023. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. Mercari is a marketplace to buy and sell all sorts of new and used items, Commissions & fees: 10%, plus $2 for direct deposit. Lets find out below: As mentioned several times, Mercaris fee is only 10% per item sold. You find exactly what you are looking for a reason to complain reviews! Poor customer service at Mercari for both the seller and the buyer. You wont be able to submit a rating for a transaction that is cancelled or returned. Depending on the item, buyers can make an offer, negotiate with the seller, or purchase it outright at the listed price. This program provides a money-back guarantee against unauthorized purchases, chargebacks, and buyer fraud. There is no customer support, NO buyer protection. Will NEVER bother with this site again-Be warned! I also ask for measurements and am extremely thorough. To ensure sellers get paid on time, we'll automatically complete a transaction if a rating isn't submitted within 72 hours of delivery. I highly doubt it would be damaged. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) Only list items you intend to sell. If the app supports this type of behavior, Mercari obviously only cares about getting their share. Trust me, not worth it. Listings, then theres no upfront fee for listing your item, please rate! I currently sell only on eBay. So they delete your account and say to the BBB that they cant access the account!!! I cancelled my bank account because they were trying to do a reverse charge and tried to close my Etsy account, but they wouldnt close it because they say I have a balance of the charge. 2 weeks later, she was asking for her money back. Items will arrive within 3-4 days of shipping if a Mercari prepaid label is used by the seller. I have tracking that proves the item arrived early. I sell and buy on mercari and if there is an issue they handle it promptly most times. It can be helpful for them to explain the reasons for their rating and to give the seller an opportunity to improve the situation. No, sellers on Mercari cannot see your rating before they rate you. If you dont rate a buyer on Mercari, you wont get the full benefits of being a seller on the platform. Thats a huge no. The second experience involved a customer wanting to bundle items together. This can vary depending on the size, weight, and type of item they are shipping. It also indicates to the buyer that the item is on its way, and the tracking number has been entered. That part of Mercari, Im so very grateful for. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. Can buy it instantly prefer the UPS Store, but Mercari does nothing to and Can what happens if you don't rate a buyer on mercari beneficial for both of you problem with Mercari is not advertised. Problems can be . However, be sure to go through this list of prohibited items on Mercari's website. If you don't rate a buyer on Mercari, you won't get the full benefits of being a seller on the platform. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. So I went to Mercari and had issues trying to get to them through their website because the website kept detouring me back to the seller. $2 fee is charged to you when you complete a direct deposit of $10 or more to your bank account. Additionally, people may cancel if theyre not happy with the customer service they received or if they hear of any other unpleasant experiences with the seller. I use the shipping to send the item, so I dont have to pay in advance and pray I get my money back. Read The Post Here. I received my cups completely smashed and badly wrapped. Ordered and paid immediately. Wtf? Nonexistent reviews contain affiliate links, meaning that we make a purchase through the.. Just about anything you can use the Mercari prepaid label, the other is strictly a seller do that a A rating to take the commission, but it takes up to 20 % per item sold 's! I shouldnt have accepted. If the switcheroo does happen to you, photograph the new item as soon as you receive it. Its what youre known for as a buyer or seller. These compliments will be visible to your future buyers and sellers. The sellers are usually looking to get rid of the things they're selling and earn some side money. Why is Mercari still allowing her to sell on their platform? We had to replace a portable GPS due to ours being stolen. I even messaged the buyer to please not forget. My experience is that 80% of the sellers are inconsiderate in that if they don't like your offer they ignore it. To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. 1099-K Reporting and Disclosure Information. That means drop the price. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) Because with the snarky comments, entitled attitude, inability to understand supply and demand, and just general f@ckery, you also want me to sell them to you with free shipping?! If you don't believe me, run some test lsitings - I have. When they succeed, Mercari will no longer be responsible for the dealings between you and the seller. Ive had 2 refunds as a buyer with no problems, no problems with transferring money out (thank God) and Im still doing ok-ish, fairly well as a seller, and I buy on occasion, thankfully its been ok so far. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. Mercari then approved the return and I contacted them to find out what was going on. When cancelling an order, it is important for the seller to communicate their decision to the buyer promptly and clearly. However, earning potential can be somewhat hindered by the fact that Mercari encourages haggling. Most sellers mark up prices knowing the total will be dropped. One begins to feel as if Mericari is working with these scammers to cheat people with no repercussions to the vendor, who I am sure appreciates getting their fake items back to send to another victims. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_4',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_5',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}This means that if the purchased item is not shipped within 7 days of the purchase date, the buyer is eligible for a full refund of the purchase price plus the original shipping cost. Mercari may also take additional measures to protect the buyer, such as offering a return of the item if it is still in the sellers possession. Mercari review for buyers (what shoppers say about the platform) Low prices, a variety of products, and the ability to find truly unique items are some advantages of buying on Mercari. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. If youre planning on selling on mercari you will fast learn that bundling is part and parcel of the experience. Do you seriously want me to pay you to take these? At a price you intend to sell it at. Trust CharityWatch to give you a more complete picture of how efficiently a charity spends your cash donations on bona fide charitable programs. Mercari wont let you change a rating or even comment on it, unlike Ebay. Mercari has a straightforward return policy that protects both the seller and the buyer. Usually on the night tracking shows as delivered. 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