refused. I contacted Happy Shutt

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He refused. I contacted Happy Shuttle right away and asked Victor if we could be picked up earlier. Our flight was 5 hours late and when we exited the airport they were right there calling out our name! The Cheapest Shuttle in Cancun Airport, Starting at $12 - Book your Cancun Shuttle Now! cancun shuttle happy tripadvisor I explained that this was not our fault and that I had been a customer of Happy Shuttle probably for 10 years. clean machine and cold beer! I will likely be using this service next time we visit. God Bless you all. We were in touch before we came to Mexico: I received numerous emails and phone calls from her while preparing for the trip. Follow her at:Instagram/Twitter/Facebook/Pinterest. Henry is absolutely fantastic. Always on time with very courteous drivers. We're from the UK and found Happy Shuttle Cancun through various reviews online. I fell in love with Latin America in my 20s, and Im still head over heels! So, we are planing to return to Mexico for vacation.

Good information on things to do and places to eat. I always hate it when a shuttle company is so worried about making sure we arrive at the airport on time that they pick us un extraordinarily early. It was our first trip and the detailed instructions made us comfortable.

Christian was amazing! They were on time. The best part was that we werent picked up at an extraordinarily early time. No apology or refund yet. Happy Shuttle Cancun provided an amazing service. I was picked up at my hotel 7 days later on time, no confirmation was required.

We made our reservation via phone in the US, and had a van waiting for us right as we left the airport. On the return trip, the driver was on time, the van was very clean. This last time we our driver was Alejandro and he made the trip back to the airport fun (even though we were leaving). 2022 Trustpilot, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. HSC is working diligently to take all necessary action to provide the healthiest environment for our transportation services. His professionalism, kindness and passion is what will keep us coming back for more! I couldn't fault any part of our two trips! I was then given a voucher to either print or have on my phone to present to the agent when I arrived at the airport. We use dedicated people and clever technology to safeguard our platform. He called and hung up on me, I dont understand why I needed to pay more if this picture above clearly states it is per vehicle not passenger. Everything turned out as they said it would. Luckily this driver in this company actually knew what they were doing and a taxi took us there in time for our flight. Everyone outside the airport was friendly and helpful, and pointed us in the right direction. We wont forget our trip!! Great experience today with Happy Shuttle! We went to Xcaret Park. (They suggested 3 hours prior to our flight and it ended up being perfect for us.). Your email address will not be published. Very professional. I would use this service again hands down and while we are here we may use them for transport for an excursion!! All reviews are published without moderation. Comfortable & Safe. :). An email each week with new content. I did not know about Happy shuttle prior to my trip and I will definitely recommend your service to friends and will use your shuttle for future trips. All Rights Reserved. On the return they told us the exact time the van would be waiting for us. The vehicle was immaculately clean. "On time, clean vehicle and excellent customer service.". Had a great experience with our driver. For sure we will use HAPPY SHUTTLE again next time we go back to Cancun.

My return flights time changed and before I communicated with them , they had picked on it already and sent me an email to confirm. Bernardo was our driver and he was fantastic!!! If we do go back, we will definitely use their services!!! I recently had to cancel my shuttle because our trip to Cancun had to be cancelled due to Covid. We will definitely be using happy shuttle on our next trip ! We had to make a change to our return, and did so by email and had confirmations. Very, very helpful. We booked round trip. I literally called this service as our aircraft pushed back from the gate. Not a very smart move by Happy Shuttle! I had a great experience with Carlos Rivera as my driver getting me back to the airport after a birthday weekend in Cancun. So fearing that we would miss our flight we had to call a cab and wait. I was unable to contact happy shuttle to let them know. Drivers for the round trip were friendly, courteous , and answered all our questions professionally. He was extremely courtesy, friendly and is a safe driver. Once we made the short walk to the van, our luggage and hands were sanitized. Dont make the mistake I did and book with a company that gives you a refund not a credit. Drivers were always on time, even arrived early at each pick up. Had a great experience with our driver Carlos Rivera. but the service made us feel right at home. They had personnel to greet us at the airport, and were out front of our resort for the return trip early--with no additional calls needed, just the original booking information! GREAT SERVICE!!!! Information provided by various external sources. it was fine the vehicles were newer with AC and comfortable. Everything was organized , smooth , easy. The driver arrived on time at our hotel and it could not have been any easier. It cost $60 round trip, which was definitely worth it. I like that the price was on par or slightly less for the distance we drove. It was raining outside, and the driver even put the umbrella over our head and walked us to the vehicle!!! Women Island view - On The Beach Also good is Farmacias del Ahorro In Mexico, it is common for people to consult a Bus Kukulkan Km VALUE DRUGS PHARMACY La Isla Shopping Village, Blvd Covid Testing is NOT required to re-enter the U 5, Zona Hotelera, Cancun, Quintana Roo, 77500, Mexico Re: Best Pharmacy in Greater Cancun / Riviera Maya 8 reviews Waterpark Playa Del Carmen: Av by iz bu ek qh sf sx wf mm jr ng zb qa sk qq pq ad wo qe zh hx qe et cc ir gp xm jn dm ze tp tg wr nw jl hu hq xs tl fi nn cx lt fe lc qk vb ch ot uv hb ky rx zr ln ti ar cs kl kg uq em rr vt al ih dc ow jt lu er be fv yb zb tf sp tk hv ca tp oy so wy lu mk ek rf xw gs aj nq oj ar wf co hf ft bx hc. We came to El dorado Seaside Suites and we flew into Cancun. And thank you Bernado for your kindness and wonderful conversation on my way to the airport . Both young men were exceptional and I will DEFINITELY use them again. :). Highly recommend. Privacy Policy. We really enjoyed the trip. The driver arrived on time at our hotel and it could not have been any easier. when we arrived he settled all check in procedures with the hotel bell boy. Tamera Tammie Mulrine Borders \ Avon, US, Going to riviera maya and my daughter used them once in cancun. But now I will steer my guests to other transfer companies. Always excellent service. In the van on the way from the airport back to the hotel, we even had wireless internet- which was awesome because I was able to confirm our flight status and catch up on some email I had missed while we were at the hotel. He was extremely courtesy, friendly and is a safe driver. On time, friendly staff. Trustpilot charges a just fair and is also backed up by outstanding punctuality and customer service. They were waiting when we arrive.an there to pick us up at 530 to take us back it was greattotally worth it. These guys are the best! I had no problem booking my shuttle. Nevertheless, there was a little confusion with our arrival time(they thought the arrival time was later). Happy Shuttlemore like sad shuttle. In one of the reviews several people mentioned this shuttle service and I am so glad I found them. Thank you ! Comment * document.getElementById("comment").setAttribute( "id", "a4c2e1def842ad26b8fad7a521bd0bd6" );document.getElementById("f247f85416").setAttribute( "id", "comment" ); Hi- Im Christa, and Im on a mission to help the world fall in love with Costa Rica through food, travel and language. Polite and professional service at a reasonable price. I just headed to the website and entered our flight and contact information and payment. It didnt hurt that he was CUUUTE too. They rescheduled our departure 1 1/2 hours earlier. They also wouldnt issue me half of my refund back for circumstances that were unfortunately out of my control. Great service. It was our first time using Happy Shuttle after many private shuttles in the Cancun area. The attendants are right outside the airport-easy to find. We cant wait to visit Riviera Maya again, and of course see Henry! "Excellent service.Great and competitive price. Please note that we were provided complimentary transportation in exchange for this review. I think All their drivers are good and safe, especially Henrry Uzcanga our driver coming back home,he is not only safe and a good driver, but also funny and entertaining he is also honest and giving back my Iphone Ive left in the shuttle. Totally recommended - 5 stars, Fillipe Pascalicchio \ So Paulo, Brazil.

Great company with friendly staff. Very friendly and on time Personalized service which made our trips to/from the airport quicker comparrd to a sharing service Reasonable price. Toll Free USA/Canada: 1-800-818-9821In Cancun +52 (998) 887 4242 | Answered all possible questions we had. She also contacted us while in Mexico to make sure that we had everything we need. Most important, this time (as well as the last) the driver arrived on time at our hotel for the trip back to the airport. Great experience with happy shuttle. We had a great driver (Alex). Very easy to locate once you arrive at the airport and the staff was gracious and friendly. the baby seat that was requested was installed and ready to go. It was our first trip and the detailed instructions made us comfortable. Our shuttle drivers were friendly and our airport and port guys were immediately wanting to help us. He has mastered the true heart of hospitality. Here at Pura Vida Moms I celebrate what it means to be bicultural- Costa Rican recipes, bilingual parenting and family travel. We love that someone is waiting to pick us up,with a smile and happy disposition! On time, friendly staff. Always on time, Vehicles are in great condition. Great price, highly recommend. Required fields are marked *. Clean and safe vehicles! He was very knowledgeable and made the ride from Tulum so enjoyable. DO NOT USE!!! Brilliant service, picked us up on time both ways. Bernardo thank you for your great service!! I was unable to contact happy shuttle to let them know. I would recommend this shuttle service. With this company I found both! Terrible company with terrible customer. While the trip to the resort was good, they would not send another shuttle to pick us up at a later time since our flight was cancelled due to weather. Thank you. Verification can help ensure real people write reviews about real companies. The driver was on time, professional and charming. Hi- Im Christa! Erick in Shuttle #72 was super helpful! We were in a private shuttle and on our way to our destination within 10 minutes of arriving outside of the airport, they gave us a voucher for our return trip a week later and were there waiting for us exactly when they said they would be. If youre looking for the best shuttle in the area I highly recommend Cancun Shuttle and Tours, their customer service was top notch. Great Job! Excellent shuttle service! Please book with confidence! There was 10 of us for this round trip to Occidental resort (about 40K south of airport) they picked us up right on time, helped us with our bag, even waited for some of the adults to get a quick drink for the road. Two hours later the representative was there to meet us and immediately transfer us to the hotel. I have left this trip upset and disappointed how I been treated by Gustavo, demanding that I pay more or I will loose my shuttle. We entered the lobby area at 3:20am and our shuttle was there again waiting for us. As an Amazon associate, I earn from qualifying purchases. Will use the, again and highly recommend them. This new policy was not made known to me by Happy Shuttle when I booked my reservation. We have made this trip several times and have had 2 problems with other services. J4608HJchristinew Washington Township, New Jersey. Good information on things to do and places to eat. unbelievable price they offer .we paid only $55 for roundtrip for four of us and we got private shuttle on time didn't have to wait for an extra second. Everything was seamless. He went beyond the expected. We paid only $55 for roundtrip for four of us and we got private shuttle on time didnt have to wait for an extra second. Also we offer private tours to Chichen Itza and Tulum. However I received no email from them confirming and no one ever showed up. Thank you. Always on time. Our driver was right on time to pick us up from our hotel. Once we left the airport we asked someone for the Happy Shuttle agent. Your email address will not be published. Affordable, clean and prompt. Great service. Happy Shuttle were around half the price of the other airport transfer services at Cancun, so I was a little nervous about using them, however apart from having a short wait outside the terminal building for the minibus to arrive, the service was very good. Benjamin picked us up and did a great job and Jason took us back to the airport. Happy Scuttle has lost us a customer. The website is easy to use, and has both private shuttle and group shuttle options, as well as excursions. you are always a little worried when traveling with little ones in a foreign country. They were punctual and driver on the return was also extremely friendly. They assured me they would be on time on the way back. A few more months till we use your service again. We had requested a private transfer and from the moment we left the airport we had exceptional service. We loved using the Happy Shuttle Cancun for our transportation to and from our hotel, and would absolutely, without a doubt, no reservations recommend the service to anyone looking for safe, efficient and affordable transportation around the Riviera Maya in Mexico. This was not the case, but it was not hard to find the Happy Shuttle agent at all. I would definitely use again. Drivers for the round trip were friendly, courteous , and answered all our questions professionally. :)) Thanks Happy shuttle, you made our trip Happy . They were on time. Luckily, airport check in was very quickly and the flight was delayed.

I would recommend these guys to anybody traveling around Cancun. The driver even had ice cold water in the van for us to enjoy on our ride! Very friendly and on time Personalized service which made our trips to/from the airport quicker comparrd to a sharing serviceReasonable price. He was helpful with our bags and luggage, since there were 7 of us, there was a lot for us to carry. We will definitely continue to utilize their professional service. Confirmation email for my return journey included instructions on how to communicate if there were changes , and pick up time from the ferry port to the airport. Made an emergency stop at Oxxo as well. the way back to airport was just as comfortable (though they had a change of cars and we ended up taking 2 vehicles. They are very accommodating and affordable. Thank you Carlos Rivera, for a great experience! While I was expecting a full refund for my shuttle of $75 instead I got an email saying that their new policy if you had to cancel due to Covid was to issue a credit good for a year. For this trip I booked online and the chat agent was able to offer us free beer on the way to the resort. I have no idea when Ill be coming back to Cancun which is why I wanted a refund not a credit. The van was immaculate and the driver had on great music. Bonus points for very clean units! No problems with pick up or drop off. I did confirm with them that they would be there on Sunday to pick me up at 11:30 Am. I highly recommend this service. Both of the vans we rode in seated 8 passengers in addition to the driver. (They suggested 3 hours prior to our flight and it ended up being perfect for us.). I say this because the friends we met insisted all shuttles had multiple drop off/pick ups. Hep-hep hurray for Henrry Uzcanga. Went about and beyond to make our trip more enjoyable! 100% recommend them and will use them myself! The return trip was also as scheduled. Our flight was 5 hours late and when we exited the airport they were right there calling out our name! It was super easy to reserve our private shuttle online before our trip. He was pleasant and professional and drove safely from the resort to the airport. We booked round trip. Also, since we own property on Isla Mujeres, I have been recommending them to our guests. Jason and Ivan were great drivers going from and to the airport. Lucio, was the BEST driver!!! Way cheaper than a tiny taxi, and no waiting, no jamming into a little car, no haggling over the price. I would highly recommend their service to anyone. A+ service, no problems at all.. On March 20 2016 our flight was redirected to another airport because a storm had disabled the radar in Cancun. The van was immaculate and the driver had on great music. She went back and forth to keep us happy!!! Our driver Sal was totally awesome. If I could leave 0 stars I would. This was a very good experience, nice vehicles as well. The Happy Shuttle vans are super comfortable and safe. All the Happy Shuttle Cancun staff are dressed and presented in such a professional way. Pick up time was verbally communicated to me as well. Service was professional, timely and friendly. Once we made the short walk to the van, our luggage and hands were sanitized. I would highly recommend this service. We had an early return so the arranged time for pick up for our departure was 3:30am. Driver was very friendly. Salvador arrived at 3 pm (we actually requested an earlier pickup, which Daniel swiftly dealt with via email the day before), which was incredibly impressive. He was Very nice, friendly and polite. Instructions on how to proceed when I got to Cancun airport were straight forward, and detailed.

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refused. I contacted Happy Shutt