0000269721 00000 n 0000429104 00000 n The last time I've called, I was told that they were back-up in the warranty claim department (wow imagine how many units have failed that could create such a "back-up"), but since it's more than 8 weeks, they'll "expedite" my claim. No! %PDF-1.5 % 0000008164 00000 n I am getting 2 lights (thermopile voltage low). They couldn't tell me anything, except it would be sent out that day, and arrive on Wednesday. 0000538326 00000 n This was Sunday 1st July and Monday 2nd July! It's now 2 1/2 month (March 16th, 2018) and my claim was still not processed. BHS / UPS / USPS / FEDEX has suspended their Service Guarantee for all shipments to any destination, at all service levels until further notice. 0000425026 00000 n And I get the thermopile voltage low indicators. Here's the kicker, a used Lennox XP14 goes for $700. 0000520386 00000 n The Rheem rep said they would not authorize the return.
0000524745 00000 n 0000449666 00000 n So, on Tuesday morning, I called to track the part. Now 14 months later our heater that cost more than a small car is leaking. 0000595328 00000 n Not what is going to be the best. 0000445198 00000 n Avoid a Rheem or any of their other products. 0000533096 00000 n 0000538809 00000 n 0000269306 00000 n You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Press J to jump to the feed. Q0114XXXXX to Q5214XXXXX, Report a dangerous product or a product-related injury on. 0000005765 00000 n Press question mark to learn the rest of the keyboard shortcuts. Lol. Their parts department wasn't open all of the three day holiday. 0000523851 00000 n Since then, until the current date May 9, 2018 the issue has not been resolved. Well you were right, took less than 5 minutes on the phone, they are shipping new thermopile kit and valve assembly. Brand new gas water heater. They asked me to take some photos of the heater. 0000270901 00000 n 0000515432 00000 n 0000557986 00000 n Rheem comment although they have agreed to replace the heater not sure yet if they are paying the $2000 install fee was that they very seldom have what they call a leaker. 0000589958 00000 n I bought a newer house in 2010 with my wife to start our family. Nobody asked about the size of the collectors. The part they sent did not fix it. I installed it and it didnt work. I have never had a water heater rust on the outside from condensation. 0000530639 00000 n 0000521899 00000 n 0000534926 00000 n The water heater worked perfectly until the beginning of March 2018, when we started to get the ERROR code "11".
Several times every winter this would happen. 0000600196 00000 n A instructor at my work in the plumbing department suggested I get a basic model (6 year warranty), but make sure I drain the tank once a year and wait until the water runs clear to get all the sediment out and prevent corrosion. Unsubscribe easily. Rheem Mid-Efficiency 8.4 GPM Outdoor Liquid Propane Tankless Water Heater, Rheem AP14270G Gas Control Thermostat, Natural Gas , Gray , 12.7X7.5X6.6 inches, Rheem RTEX-24 24kW 240V Electric Tankless Water Heater, Gray, Rheem SP20303D Water Heater Gas Control (Thermostat) NG, 62-24140-04 - Rheem OEM Replacement Furnace Control Board, Rheem RTG-84DVLN 8.4 GPM Low NOx Direct Vent Tankless Natural Gas Water Heater, Rheem AM40277-1 Water Heater Burner Assembly, Rheem 240V Heating Chamber RTEX-13 Residential Tankless Water Heater, GRAY, SP20303A - Rheem Upgraded OEM Water Heater Gas Valve Thermostat, All customers get FREE Shipping on orders over $25 shipped by Amazon. 0000373452 00000 n How do I know I can trust these reviews about Rheem Water Heaters? 0000530931 00000 n 0000550781 00000 n 0000525278 00000 n 0000460532 00000 n 0000536663 00000 n Just sayin. There is no way anyone can go this long without a water heater literally 1 1/2 months. Now, it is the fourth time I have no hot water. Be aware they have problems. Family has been without hot water for 2 weeks and when the heater finally comes it is cracked. 0000451658 00000 n Called Rheem. 0000459111 00000 n What a shame. That leaves a "labor" cost of $250. Also, when you return the unit Rheem refunds on a pro-rated basis. 0000426421 00000 n Meaning I would have to pay upfront and then invoice Rheem. It was a terrible, stressful ordeal with both companies. 0000425256 00000 n CPSC.gov is an official website of the United States government. Yes, imploded. The lower heating element failed (error code A105), which they say they will send me, and then I can either hire a technician to replace it or I can empty the water heater and do it myself. We were told the starter was bad & that the part would be FedEx to us. 0000007669 00000 n
Very poor PR for Rheem. 0000158005 00000 n 0000536760 00000 n Job finished, left garage back into the house bragging to the wife, "Got hot water dear." However , I have learned that Rheem makes different models of the same types for different distributors. I contacted Rheem. 0000450674 00000 n No solutions and no help to follow up from our rep or Rheem to date.
They're cheaper build quality, and I've found the wholesale versions to be far more reliable. No injuries have been reported. 18 months ago I bought a Rheem water heater from Home Depot and had it installed by them. But when I called in the next day no one had any clue what I was talking about and sent me an email but they started a new case. 0000460837 00000 n 0000528316 00000 n We bought and installed our first solar hot water tank using a recommend Rheem System. The Pilot light would not light. 0000451807 00000 n 0000008117 00000 n 0000519715 00000 n Good luck with whatever you decide. This unit has a 6 year tank warranty on it, and its less than 2 years old. My basement flooded nearly three years ago. Now Rheem tells me to go buy a digital multimeter and call them back so they can walk me through testing the thing myself. 0000005076 00000 n Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. Additionally, Consumer Reports, that I belong to had no ratings for Water Heaters. Please check product description or call our sales support team if you have any further queries. 0000425720 00000 n 0000532999 00000 n I have had 2 neighbors prior to our hot water service breaking down, and another today who have also had their hot water unit go! I asked if he truly believed that was why it was leaking. 0000445374 00000 n
0000270253 00000 n The 1st one lasted under 4 years but because Rheem only offers a 4 year warranty from date of manufacture not install we had to fork out $15,000 to have another heater installed Dec 2016. 0000527696 00000 n Over a month to be told that it is the wrong unit and it is not meant for our cold climate and a small collector system. 0000425950 00000 n 0000530493 00000 n The recalled water heaters are gray and have the Performance Platinum Rheem logo decal on the front above the thermostat control panel. Horrible company. Boilers Guess what happened? I found another plumber who found some other problem. 0000519992 00000 n When the front panel was removed by the repair guy Several wires were burnt off. 0000007830 00000 n CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. 0000007716 00000 n 0000555082 00000 n They should be able to get you the parts you need. Never told to us, or I wouldn't have purchased. They asked for pictures, which I sent them. 0000538059 00000 n
A1015XXXXX to A1615XXXXX, 01Jan2014 21Dec2014 But would it still get the ok signal (blue light) if it was bad. 0000427537 00000 n 0000569458 00000 n 0000443794 00000 n I don't know how many things I'm expected to do before they finally decide to give me the code. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. 0000536154 00000 n I'm about 97% sure your heater has a 6 year parts warranty. The unit now cost $1,500 so I have to come up with the $400 + tax difference between the $1,100 they offer for their defective product and the $1,500 they want to charge for a new one. Reaching out again to their customer support they indicated they had no contracting companies around Mobile, and that I had to hire a plumber myself for replacement and reinstallation. 0000566781 00000 n Looks like to me Penco's unit cost $476 instead of HD price of $418. Does this mean I have a bad PCB and or Valve?
0000443862 00000 n 0000007526 00000 n Im not changing parts and waiting for replacement parts. There was even a recall that I did not know about until I called about having no hot water. IE: They charge $700 to install a compressor that's worth $450. Water Boosters 0000427102 00000 n 0000007334 00000 n Rheem and American Standard each sent parts for their 6 year warranty stretching two weeks until I'm stressed to the point of purchasing a new one because none of the parts solved the problem. 0000451306 00000 n The water heater is in a basement room but is on a wood platform and not on a moist floor, and has a dehumidifier 5 feet away. 0000521160 00000 n Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. They give you the runaround all the time. So that's what I will be looking for now. 0000008351 00000 n Which is really odd they would give me a new case number they must have gave me a new case number since they didnt want help out with a recalled product.
0000538180 00000 n STAY AWAY FROM RHEEM PRODUCTS. I bought a Rheem Water heater at Home Depot in Daphne, AL two weeks ago. 0000528696 00000 n 0000522267 00000 n After I sent in the pictures I had talked to a lady in regards to getting the pictures. 0000591713 00000 n 0000530106 00000 n Apparently Rheem looks for any reason to not cover the water heaters they make and sell for about a thousand dollars. This have been going on since January and still no real response from them. 0000007878 00000 n We contacted Rheem's 24hr service and no one answered, we tried many times, then my husband sent an email and again no response until we sent another 18hrs later! This just passed Friday however, took the cake.
We had a new high efficiency 50 gallon #CNRHE50 serial #A251507425 Rheem hot water tank installed in 2015.
0000007974 00000 n The installer had the date of installation Dec 24/2001 WOW. 0000524625 00000 n Very disappointed with how Rheem handles customer claim. But I'm sure to get these guys to install the whole thing it would be even more $$$ for about half hour more work. Its a very disappointing way of dealing with this kind of help from this company.
0000456460 00000 n Learn through my mistake, and don't repeat it. Manufactured Sept 4, 2018; failed October 9, 2018 - I thought I bought a premium water heater with a good reputation and service. 0000571831 00000 n But when I light the pilot (blue light 1 time every few seconds), I turn the burner on and it doesn't light. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) 0000446274 00000 n Consumers should contact Rheem to request a free repair by a Rheem field technician. It is still under warranty but try to get Rheem. Technical assistance sent two nipples and contracted a plumber to replace. Its a Rheem Professional 410 professional grade. I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. We are now out of pocket $551.25 for service charges. Saw sparks coming from the lower level of my home. I am a single parent working part time for LAUSD on summer break with $766 to my name.
Probably wasting a day in the process. Plumbing The water heater would shut itself off right away. 0000532335 00000 n 0000534341 00000 n
Let's add $100 for the 410. Thanks for the awesome customer service Rheem. Had to technician come out and check it out and they don't argue with them like they didn't know what they were doing. 0000530785 00000 n 0000447425 00000 n Hell, let's add $200: That would make, at most, $450 for labor and 410. It's like pulling teeth to get them to honor the warranty, and you will not get a replacement without spending a ton of money for a licensed professional in the process, which is why I'm buying another brand. 0000450173 00000 n
0000427199 00000 n Sign up to receive our free weekly newsletter. 0000538930 00000 n I will be finding out if they used Rheem, if it is someone else I will, I think I will be using whoever they are using! morning we called Rheem. 0000535445 00000 n I have the dreaded Honeywell Thermopile Gas Valve. 0000519676 00000 n Furnaces 0000463053 00000 n There was no visible damage to the exterior skin on the unit, no leaks evident from the safety release valve or the blow out valve. There goes our summer savings again. 0000008399 00000 n Office of Equal Employment Opportunity and Minority Enterprise, Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot. I call the company and they are rude with me. U.S. Consumer Product Safety Commission Mon. 0000567899 00000 n 0000531948 00000 n 0000008212 00000 n No permanent solution provided by Rheem customer service. Do not advertise or try to compare pricing. It's only 3 years old.
0000479717 00000 n Rheem claims I or someone else intentionally switched them. Hot water heater is gurgling and making thudding noises. hOKa~w}j[BQZlH#Ea%"&]t! Fittings People, please don't buy Rheem, not worth it when you have to be hold 45 minutes on the phone with them or call them every month to check on your warranty claim just to hear the same excuse. When hot water heater explodes because thats what it sounds like its going to do - there are going to be some large lawsuits filed. 0000574747 00000 n I bought the replacement heater from the local Menards store. They need confirmation from Rheem the unit can be returned. I installed it because we need baths and I cannot wait for Rheem. 0000272690 00000 n The firm has received 296 reports of control panels overheating, including one report of a fire which resulted in $5,800 in property damage. 0000451459 00000 n Now five days without hot water. 0000535983 00000 n The second was the Professional RTEX-27 series which is classified as a whole house water heater. Then to top it off, if I want to replace the defective unit I HAVE TO PAY THE DIFFERENCE IN PRICE. This needs to get straightened out because there is no help at all because I am out a lot of money to get this taken care of when Rheem should have taken care of a majority of the expense.
Warranty not being honored. 0000552223 00000 n 0000426071 00000 n I expect Rheem to bear the entire cost of fixing it in the first year -- not to send junk and make a customer bear the cost of repairing their mistake. The second case number I got the email that mentioned I am now getting a new part instead of getting a new electric water heater. I sincerely hope this review helps people make the right choice, as this hot water tank clearly was not the right choice for my family. Currently no manuals available for this product. The first was undersized and quit working. It is pretty sad because when I first sent the picture I was told that because it was burnt up badly that I should be getting an email in regards to an approval to go to Home Depot and find an equivalent one at no charge. 0000463726 00000 n Had for 11 months and it also quit working. Our installer thought it might need a Valve replacement but after further investigation he found it needed to be totally replaced. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). It failed, Rheem labels the water heater not to take the water heater back to Home Depot but, to troubleshoot the problem thru the phone with them, after they think they know what the problem is, they mail you parts for you as a customer, replace them (like the customer is a plumber or a technician). 0000524238 00000 n The townhouse was under major renovations until October 2016 when we moved in. I was shopping around for a tank and it finally clicked, why don't I see what brand we have now, as 13 years is pretty darn good. Get Notified About Each Recall via Email. They looked at the pics, and proceeded to blame it on condensation from being in the basement, even though its off the floor and right next to a dehumidifier. Second one leaked while we were on vacation and flooded parts of the basement. I bought this Rheem from Penco instead of Home Depot. I had to replace the water heater down there. (Has six year warranty.) 0000007382 00000 n Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at. I'm a single mom with cancer and it's difficult for me to take my kids and I to someone else's house everyday to shower. 0000443232 00000 n Guess what, expedite or not, my claim is still in limbo somewhere.
0000272366 00000 n 0000535299 00000 n I AM DONE WITH RHEEM! Rheem said it would not be fixed until Friday 6th July, it was bloody freezing, and one of the coldest weeks we have had and no hot water! 0000533629 00000 n The replacement we received today came with a crack in the plastic surrounding the water inlet. How does that work/ Don't buy a Rheem unless you want a low quality product that the company won't cover when it is broken. They are not even interested in picking up their piece of junk back to investigate further the quality escape. I may sound flummoxed, that's because I amI can afford a new thermopile kit, but there are none in stock around me and the soonest I can get one is 4 days. I have the pics they requested and a video of the heater leaking for anyone that might be interested. 0000444559 00000 n 0000521753 00000 n Time to try another company. The "professional" plumber installed a Rheem Professional water heater. 0000269110 00000 n 0000558651 00000 n You're on the hook for the labor, though, I'd call a local supply house that sells Rheem/Ruud units and ask for the names of guys they have that go service this type of heater. Storage Tanks Don't waste your money.
Blowers/Motors Same issue of low voltage keep coming back to haunt us (Rheem Water Heater Model No. ET. 0000537380 00000 n 0000428390 00000 n 0000522364 00000 n 0000522518 00000 n I called Rheem customer service to explain the problem. This means that I paid $1,300 + tax for a defective water heater and they only refund $1,100 because I have had it for 2 years of a 6 year warranty. The water heater I had when I moved here lasted approximately 12 years with no problems. 0000452389 00000 n Two years later it has failed and its bottom tank leaks. I noticed paint flaking off around the bottom and some minor rust forming around the bottom and where the paint was flaking. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Pool Heaters 0000457558 00000 n Who wants to bet they are made in China now??? Manufacturer is blaming the installer and keeps telling us that the product must be re-installed in order to work. 0000596858 00000 n 0000527313 00000 n 0000523051 00000 n 0000447018 00000 n No one should have to go this long without hot water. 0000271501 00000 n 0000525690 00000 n See you all in 3 years. I also posted a video on YouTube of the water heater pouring water out.
03Mar2015 13Apr2015, 01Jan2014 21Dec2014 Every single winter this unit would power cycle, and I would have to be outside with a hair dryer blowing out the intake and exhaust pipes to thaw them so the unit would work. 0000580103 00000 n Not a happy consumer today. March of 2018 we noticed that we had no hot water and there was some leaking in the pan below. 0000324035 00000 n 0000428717 00000 n After speaking with several plumbers it was determiners that the internal seal had cracked, making it unserviceable. They said it probably needed a Pilot Assembly Replacement kit. Copyright 2022 Consumers Unified LLC. 0000578105 00000 n I am truly disappointed with the customer service and time it is taking for this to get taken care of. 0000450989 00000 n The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Old school.
Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Youre seeing this ad based on the products relevance to your search query. There is a 8.5 x 11 sticker on it saying, "Do not return to place of purchase." Im going to drain it, drag it up the stairs, load it in my pickup and return it to Menards. That sounded fishy, since the store's policy doesn't require Rheem's authorization. I would stay away from this company. 0000540115 00000 n 0000522664 00000 n However, this is warranty work we're talking about. 0000583293 00000 n 0000437310 00000 n 0000451538 00000 n He was sorry. 0000425490 00000 n They make it seem like it's your fault. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. 0000526077 00000 n I suggest everyone return their defective water heater to help Robertson/Rheem with their quality control. And I will definitely go wholesale on the next round. Rust on the tank is a sign of failure of the inner lining and will only get worse. Honestly, they should drop their current business for two reasons: poor product quality and very low-grade customer support. Out of warranty, goodbye! trailer <]/Prev 1087446>> startxref 0 %%EOF 340 0 obj <>stream 0000532612 00000 n 102 0 obj <> endobj xref 102 239 0000000016 00000 n 0000008069 00000 n 0000525398 00000 n For more information about reviews on ConsumerAffairs.com please visit our Water Filters Went out to feed cat, water on floor, leaking from the top of the unit, NOT ANY LOOSE NIPPLE CONNECTIONS.
For what it's worth, in the future don't buy a Home Depot model. I have searched the subreddit for my problem and it sort of matches others'. 0000007926 00000 n My water heater burned up and it was a part of a warranty claim. 0000571407 00000 n 0000525544 00000 n 0000429491 00000 n They cannot send any tech to fix it or find the issue. Continue Shopping, Restricted sale or limited quantity product. This water heater was just installed, and they sent a bad product. 0000443634 00000 n M0114XXXXX to M5214XXXXX Tall model) for $418. The link you selected is for a destination outside of the Federal Government. My plumber says it's not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. Update to my post earlier today. 0000271985 00000 n Suddenly Friday evening it stopped working and Sat. I am very unhappy with the customer service since pretty much nothing has been done to get this fixed fast enough done. 0000451381 00000 n I get charged $700 L.A.B.O.R. 0000471835 00000 n Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. I called and was sent an email and opened up original case where I sent pictures of my burnt up water heater (which I still have my pictures) which this water heater was 4 years old and a part of a recall. He said that it didn't matter because it wasn't in code and they won't cover it. 0000529363 00000 n The rating plate shows the model number, date of manufacture and serial number. 0000007622 00000 n 0000528170 00000 n Our hot water was spewing out of the system and the last Rheem installer busted the tap on the system and it could not be turned off only at the water mains which meant we had no water whatsoever! I have cleaned under and around the combustion chamber, made sure I'm getting gas to the burner, No soot on burner or around vents. I couldn't care less the temperature of my showerbut I have to hear everyone else complain. 0000555442 00000 n We have decided to replace our hot water tanks before it fails. ]BXD uAxo}pssp{w*Dq^Jcnw`F{Whl8x(|HKkh[X$K5`S7_&gB T~UfN3eb#7?|yua]h0qY^!F,pgvUyF. 0000323867 00000 n
Will never use Rheem again! They are going to sell you what they make the most margin on. This is day 1 no hot water and a house full of people. SIGN UP FOR COUPONS GET 10% OFF FIRST ORDER (Selected Products), 1 Way Directional Ceiling Cassette Mini Splits.
0000008258 00000 n 0000459915 00000 n So HD has a cheaper version and it's also less quality. 0000007574 00000 n 0000528050 00000 n 0000460267 00000 n A0114XXXXX to A5214XXXXX I will never buy their junk again. She mentioned that it was really bad and Rheem was going to send me an email so then I can go to Home Depot and find an equivalent water heater at no charge. When I bought this house, I wanted it completely turn key and maintenance free for a while so I replaced all the major appliances with high efficiency appliances, for example, this Rheem Power Vent Hot Water Heater Model RH PDV50-65. 0000444693 00000 n Continue to Cart 0000426749 00000 n 0000452186 00000 n Conversation over. Paid $1600 for the heater. Very displeased with Rheem warranty experience.
(Four days later). The control panel on the water heaters can overheat, posing fire and burn hazards. This was installed by a professional contracting company, and was never adjusted or messed with in any way, other then the consistent problems. The compressor should be free.
Water Heaters A0515XXXXX 0000008436 00000 n I call Rheem. 0000448241 00000 n After doing some research and talking with a few people in the industry, it's apparently common for these companies to charge full rates for "warranty" repairs.
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