Very excited about getting out there iKamper: The Story Behind the Skycamp RTT, The Story Behind Roost USA, a 100% USA-Made Brand, 8 Softshell RTTs For Hardcore Overlanders, Rincon RTT By HIT Vs Type E By Odin Designs, Thule Tepui Autana Explorer - 3 Person Roof Top Tent - Annex Included, Affordable Roof Top Tents - $1500 or Below, Dometic Portable Electric Fridges & Coolers, Prinsu Design Studio Rack System Collection, Autana - Explorer Series - 3 Person Roof Top Tent - Annex Included by Tepui Tents (3 Colors ), The Explorer Series Autana Roof Top Tent is an amazingtent, that comfortably. Gunnar Kr. When it comes to ground shipping or air, we use mostly UPS, FedEx and even USPS. If you have any doubt, questions or anything, contact Off Road Tents immediately at 1.844.200.3979 or info@offroadtents.com. Youll need to reach inside to feed the bolts through the four holes in the bottom panel. Off Road Tents takes pride in its products and packaging. Slightly complicated for first installation, With a bit of practice, it should take roughly 5-minutes to fully deploy the Autana 3; it takes just a bit more time to fully convert than the, The final setup step will be to climb inside your, These beams can be mounted one of two ways: the traditional way is for these beams to run parallel with the hinges so that the extension panel will run above your vehicles rear doors on either the left or right. After you fill it out, Bread will tell you if you're approved, as well as letting you know what the options are! Simply, as shown on the image below, click next or below the product image where it says: "As low as". It's much more airtight than a standard tent, so it stays a lot warmer and the dense canvas blocks out the early morning sun. If you accept the delivery, and it's damaged, we will file a claim and help you, but, it takes time to win the claim and we will not be able to replace the item(s) or refund you, until the claim is resolved. If you accept a damaged delivery, and/or there is freight loss and/or the damage is not noted at the time of delivery, Off Road Tents cannot be held liable for any replacement costs related to the shipment. Several accessories are available for purchase to improve your camping experience in the Autana 3 (14 in all). What should I do? We have quite a few different payment options: Absolutely. Anyways, we'll get you the best quote, but you do need to ask us first. Make sure the damages are CONSIDERABLE, and noticeable. Inside the main tent body, youll find four storage pockets as well as mesh panels near the top for additional ventilation. - The product was a gift. - Am I able to expedite my order with express or next day shipping? 901402. At the moment, we don't ship to PO boxes, nor do we ship to Military APO/FPO addresses. The moment you place your order you will receive order confirmation e-mail. Simple, it's very expensive to ship there, sometimes it costs us even over $1000. Have more questions about ShipTection, click HERE to see the FAQS. All packed up, the Autana 3s dimensions are 12x 48x 56, which is similar in size to a 2-person pop-up hardshell. Product Type In some cases yes. Sometimes Bread or Pay Tomorrow won't approve you. This expedited shipping applies only to the transit time from the warehouse to the point of delivery. Also, if the order has a lead time, we will contact you to let you know when exactly you can expect to receive it. If you change your mind and decide to cancel after48 hours (2 days) of placing the order, we will charge a 3.75% cancellation fee. The purpose of these cords is to hold in the fabric while you collapse your tent, and attaching these will be your first step when its time for teardown. With that said, if you find our review helpful and decide to purchase an item we review, we would be very appreciative if you use our links to do so. We need 5 business days after receiving the returned item to inspect it, then a refund will be issued, and it will take from 3 to 5 business days for your bank to issue the refund to your account. We can ship to Puerto Rico, for an increased rate. - Can I change my orders shipping designation after I placed my order? Get a copy or take a picture of the signed delivery receipt that shows the freight loss or damage notation. If you see the tent, rack or package is CLEARLY damaged, do NOT sign it, do NOT accept it, and REFUSE delivery. *TERMS AND CONDITIONS APPLY. Purchased ShipTection and need to file a claim? We already offer you NO TAX on all states except Wyoming, plus we offer Free Shipping onall orders above $300, except trailers. ALL Gobi racks are made on order, which means order are generally final. The brand Tepui Tents is known for the quality of their products and this is no exception. But pressure from both sides always leads to a faster solution. We don't accept returns on items made on order, such as rock sliders, bumpers, or any CBI and Gobi product. We will check and make sure it shows as delivered and that it's not a problem from the carrier's website.
We do accept back orders, but you must confirm to us you want to keep it. It then takes us from 2 to 4 business days to get it out the door (please be patient as some of these items are big and bulky and require special boxing and shipment). We consider an order shipped, the moment we send you an email or sms with the tracking number. Don't open it, don't install or use the item. To receive a refund, we must have your item at the warehouse, and inspect it to make sure it's in great condition. We use an SSL Certificate, which means we DON'T store your credit card or financial information. If it was dropped at your doorstep, and it's damaged, do NOT open the box, send us pictures immediately, and we will handle it. If it's not in stock, we will let you know and you will be made aware of the lead time before you even return yours. Hope this helps! and let me know as soon as Thule had shipped it. A large annex is included for keeping your extra gear protected from weather, while a plethora of no-see-um mesh screens can be opened in warmer weather to increase airflow to keep you cool. Depends on the item. Youll first need to unstrap and slide off the travel cover, which can later be rolled up and clipped underneath the tent, as well as undo the straps connecting the base to the extension panel and the strap holding down the attached ladder. If it's an item that ships freight (such as a roof top tent), that's a no. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If after opening it, you find a damage, then send us pictures, and we will file a claim.Please, understand that if a package is damaged during shipping, it is NOT our responsibility, but the carrier's. The quality is out of question, and it's even suitable for 4-season camping. Therefore, if you have any warranty questions or issues, email us at: info@offroadtents.com. The canvas top on the Autana 3 can also be converted into a pair of skylight windows; however, they will be obstructed with the detachable rainfly deployed. See Our Best Rooftop Camping Tents Review 2021 HERE! Once its up top, slide the 8 hanging bolts into the aluminum railings so that each pair of bolts is flanking either side of its respective crossbar. Since these side windows cannot be rolled up completely, you will lose some views out the sides, unlike similar RTTS like the iKamper Skycamp 2.0. That way, if damaged, you have grounds for a claim with the carrier.
Excellent experience with this company.
These are items that need around 10 weeks to be made, and are only made on order. There will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from.
Please keep in mind the carrier's website might take up to 72 hours to update. Installation was straightforward and the first setup went smoothly, though it was helpful to have watched some of the instructional videos by Thule/Tepui beforehand. After you placed your order, yes. If you have a carrier or some company you know, please email us, send us the information and we will gladly change the shipping fee to charge you as little as we can! After that, a new page will load with the financing installment payment options, you'll click on "View Financing Options" and then start the process of filling out your information. You can there check the financing options available, and see if you qualify. We recommend you to do so, for the peace of mind, especially as they can refund you fully within 7 days in case an item is lost or stolen. - Does Off Road Tents ship to PO Boxes or Military APO/FPO addresses? If you order a Gobi rack, the cancellation fee will be of $550. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. An order is considered shipped the moment we send you an email with the tracking number. ShipTection is an additional service we offer, which you can purchase with your order and further protect it.
This process will also require you to use a saw (not included) to shear off the overhanging beams. The 2.5 high-density foam mattress is among the most comfortable that weve tested, and most campers should have little concern about bottoming out even if they are a side sleeper. If the case is you order a product with a lead time of 4 to 32 weeks, we will ask for your written confirmation and consent to proceed with the order. Send you a link to try and get financing with Klarna, another financing partner we have. - Does Off Road Tents offer Free Shipping?
If you email us because you want financing with Klarna, we'll send a special link, and you'll checkout there. Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies.
Big tears, dents or signs of clear mistreating the packages shouldn't be accepted (Refer to Images 1 & 2 above for reference). Some of the links in this website are affiliate links, which means that if you purchase a product using our link, we will earn a small commission.
Therefore, here's an FAQ page withimportant information that hopefully will answer all your questions. Even when you have the item right there in front of you, make the driver wait and call us, we will ask you for pictures of the item, and we will help you inspect it and determine if it should be refused or not. We recommend you attach these plates loosely at first to allow one final look-over before locking them down completely, just in case the tent has shifted from its centered position. - My order got damaged during shipping. Finally, unroll the travel cover and drape it over the tent, cinching it down in all the corners and then locking down the two straps that run across the top. However, when we do so, if an items is damaged or lost, we need to go through the standard procedure of placing a claim, which can take up to 90 days to be resolved. You can also click the tracking code on that same page, and it'll lead you to the carrier's website (whether that's UPS, FedEx, etc), where you can paste the tracking number and follow it. Before installing the tent to your vehicles crossbars, youll first want to ensure they are compatible and oriented appropriately. 4. Car Tents, Rooftop Tents, Product SKU
I also appreciated the little touches such as convenient ways to secure the mosquito netting windows when they were rolled up, as well as the intuitive way that the tent gets folded up and secured for storage. Off Road Tentsis proud to partner with ShipTection, a leader in package protection and tracking solutions.
Generally, they're solved before that, but it can take some time. Although it does cost a bit more than other fold-out softshells, theres also a lot of value built into the price tag. Normally we don't. Customers rate us 4.7/5 based on 647 reviews. the tent is somewhere along the way COVID-19 delayed Yes we do. - I can't print my return label.
I am so far very impressed with customer support. It is 100% safe. The word Tepui means house of the gods in the native tongue of the Pemon, the indigenous people who inhabit the Gran Sabana in southeastern Venezuela, home to Tepuis founders. First, remove the travel cover and undo the straps so that you can pull out the ladder, accessories bag and the included tools. Invoices for shipping costs can be provided to the customer if necessary.At Off Road Tents we would love not to charge these fees, but once an order is placed, we get charged paying processing fees as well as fraud insurance fees, that onceacustomer decides to cancel, we lose that money. If you can see the box IS damaged, please contact us immediately at: info@offroadtents.com or call us at 844-200-3979. a police report at your local precinct, it usually takes only 15 minutes, and it'll make sure we have evidence of a missing or stolen package, so we can win the claim against the carrier. First thing you must do is inform us. For more information on shipping times, fees and such, please CLICK HERE and scroll down to the "Shipping" section. - How long will it take to receive my refund? Alternatively, the beams can be mounted perpendicular to the hinges, which enables the, Before installing the tent to your vehicles crossbars, youll first want to ensure they are compatible and oriented appropriately. The Thule Tepui Autana 3 has everything weve come to love from Tepui RTTs. We already insure your shipments for free.
by Chris Hayes | Nov 12, 2021 | Camping, Fall, Hike, Rooftop Camping Tents, Spring, Summer, What We Like: Durable exterior, Comfortable interior, Includes privacy canopy and annex, What We Dont: Longer conversion time, Expensive for a softshell RTT. At the same time, the main canopy is a 600D, 260g ripstop polyester cotton that is UV and mold-resistant. If you choose PayPal, then once you're checking out through the PayPal portal, it'll give you the option to get financed by them. Its extended canopy entrance with removable annex provides extra protection and privacy. Read the terms and conditions of the service HERE. This process might take a few hours. If it gets sent without an RMA, it makes it harder for us to identify your package, and it can lead to waiting longer before you get refunded. best reagards If you decide to cancel any of these orders after more than 15 days have passed since placing the order, we will have to charge a 10% cancellation fee. Our only real issue with the Autana 3 is that most of the things we loved about it can also be found in the Thule Tepui Explorer Kukenam 3, all for $400 less. If you have any questions or doubts about the financing and payment terms, you will have to contact the financing provider yourself. Make sure you email us to: info@offroadtents.com in case you need to expedite an order! The covered ladder is also an excellent boost to the overall weather protection, even if it does add a bit of time to the conversion process. What should I do? The truck driver will call you 48 to 24 hours ahead of the delivery date, to schedule a drop-off time.
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