Get it NOW! They send you nothing. On January 28, 2021, I got the first part of my order. Claim your profile to access Trustpilots free business tools and connect with customers. If you order multiple items, they may ship separately. TERRIBLE COMPANY. Shipping times vary according to your delivery address and availability of the ordered items. "Flat Rate Shipping and Instapak Protection Protection Packaging." If something goes wrong due to courier-related issues, our customer care is quick to assist, and we always resolve things in your favoreither by resending or fully refunding, depending on the circumstances. I sent yet another E-Mail requesting answers, and this time NO RESPONSE from Michelle. The score measures the authority of up to 20 most trusted backlinks. When you ask for a refund 2 weeks later you are met with arrogance and refusal to refund. I'd ordered a bottle of Pyrat rum on 1/2/2021. I asked for refund & was told all sales are final. /TT6 13 0 R /TT8 17 0 R >> /XObject << /Im2 18 0 R /Im1 15 0 R >> >> I am writing letters to BBB and to the State Attorney General for fraudulent business practices. 3. 
3861 We carry whiskey, rum, moonshine, vodka, and more. THEY MADE NO OFFER TO HELP RESOLVE! I then read reviews and was horrified. Again, I left negative feedback. I contacted them and their reasoning is as followed:I have taken a look into this for you, and since it is only the bottle presentation/ packaging that differs from the product description and the following disclaimer is included below the product image on the listing, I would unfortunately, not be able to offer an exchange at this time: "*This image represents the intended product however, bottle designs, artwork, packaging and current batch release or proof may be updated from the producer without notice. When your spirits are delivered, the person receiving delivery will be required to show identification. AVOID. Heed the warnings in these reviews. Producers and Brands may update their bottle design, packaging and artwork at any time. mUdHM9P""}(S'$T?3!*uSY: pHHVt"/? All rights reserved. Stay away, they are crooks! They keep giving me excuses. Still no response. You must be of legal drinking age in your country to purchase alcoholic beverages. Order placed 10/14/2021 - has not shipped! #refund(1/5) 
You will be contacted by email to verify your review. It was false advertising, they stated product flavors may differ with their moonshine which we understood, however they didn't send us moonshine, they sent us sipping cream. Leave this blank if you'd like to publish your review anonymously. 
You can check the status of your order and shipment tracking here. Unfortunately, I failed to check other online sellers. If in the unusual event you do experience a problem with your order please contact us for replacement within 3-days of receipt of delivery. Literally just got my package . stream After 2 weeks called them and they said the order was not fulfilled yet and that I was not allowed to cancel it. After waiting for nearly a month, I had to contact them to get the status of my order. Subtract 3 stars; 1. Please enter your email address below to create account. I received two orders, one to my residence and one to my parents residence in another state, and both orders were missing items and leaking liquor all over the inside. 1 star is to much!!!! I want them to delete my account, and purge ALL of my data from ALL of their databases and lists. JavaScript seems to be disabled in your browser. In the meantime, enjoy browsing our some very Spirited content! Whatever you find on this website can be purchased elsewhere for less, though you may need to hunt for it a bit. They have my money and I do not have my product.
Get it NOW! #quality(1/5) We offered to send back the wrong product, because we wanted what we ordered. Processing time is normally within 1-4 business days not including weekends or holidays. I'm not sure what happened before, heavy orders, slow shipping, the Holidays, etc. Complete bait and switch style company. Nothing was substituted, it was exactly as I ordered it. DO NOT ORDER FROM CASK CARTEL. Still not received and today is 2-7-22. x[hBp4j:&O sYY{ }fv8U}d_uv}ue?^n.1Fu;~oOggXvs 8Z?qIhrZ7mSq|_M$=G 2qo.~'M=hmukc6ijc#O6ccUqg M)4)QvAli{ff#L1d+2eIO-e$ q3h'@;$#=1gC\%~}1\f}-G"FW6Qpy8(
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bS 5A{TTY$(77sXWvP/tsuG3XQPzk!I[a6Z1,mQqlqRC(GUguK;I]R< As orders are typically delivered during business hours, we strongly encourage you to ship to a business address to ensure someone is present to sign. worst customer service ever. 4 0 obj I ordered and paid for a bottle of tequila that was damaged, seal broken and liquid missing and it was shipped to me that way. All fake or false reviews are excluded from the Reviews Score. The score is based on the time the business domain has been active, the existence of the valid SSL certificate, associated payment options, and/or mobile app. Brandy Reserva de la Famiglia, Appleton Estate 12 Year Old Rare Casks Rum, Jefferson's Very Small Batch Straight Bourbon Whiskey, The Glenrothes 18 Year Old Single Malt Scotch Whisky, You can check the status of your order and shipment tracking, Real email address is required to social networks. 
In some instances we will dispatch local authorities to the delivery address for further investigation. AND THAT'S BEFORE YOU GET TO THE CUSTOMER SERVICE REVIEWS. Nakka Coffey and nakka from the barrel. This company is not providing much of a service at all. My second and last order with them has been a horrible experience. Check out their cancellation / return policy scary stuff when a company is threatening you with prosecution and investigation before you even order! Thank you so much for this provided feedback and please accept our sincerest apologies that your second purchase with the Cask Cartel Marketplace has not been delivered in the anticipated time frame. I've been waiting over 30 days for my order fullfillment. Unsure if this is a legit place or not!! #delivery(1/5) They are refusing to refund me my money on an order that never shipped. UPS attempted to make the delivery, but we werent home. We carry whiskey, rum, moonshine, vodka, and more. Today it has been 37 days and they want to subsitute my order. Also looks like they fake reviews in reviews.io to make their google standing look better. Our vendors usually require 1-5 business days to prepare your shipment. Very disappointed with this company, do not waste your time! There is simply no reason to do business with this merchant. When I reached out and asked for updates they continually just sent me over return policy.
When I requested proof of signature they did not produce it. I had pictures of the damaged bottle and very upset that they would not value their customers satisfaction when they send you a crappy product and would you drink the contents when a seal is broken??? I asked to speak to manager & was told no one was available & I would get a call back. This service is supposed to track my shipment. 98. Do not give your money to this company. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Its no longer available here locally and my only option is to purchase online. 8 /Filter /FlateDecode >> Not to mention I paid almost DOUBLE what the tequila sells for in store. stream We recommend if this occurs to visit the producer or brands website for the most current up to date packing and labeling. In some instances, we might require your help with resolving the issue. We have in-house retired investigators that work vigorously in all efforts to prosecute offenders. Cheers! At first, I politely requested they stop, but my requests were ignored. in their favor, they tried to get more money out of me. I emailed them. After weeks of delays what I got was exactly what I said I did not want, the 40 ABV version. Willett Pot Still Reserve Straight Bourbon Whiskey, Buffalo Trace Kentucky Straight Bourbon Whiskey, Lagavulin 11 Year Old Nick Offerman Guinness Cask Finish, Angel's Envy Kentucky Straight Bourbon Whiskey, Colonel E.H. Taylor Jr. Small Batch Bourbon Whiskey. /Interpolate true /ColorSpace 7 0 R /Intent /Perceptual /SMask 22 0 R /BitsPerComponent I called them and asked to cancel my order and they hung up on me. I'll W A I T till next Monday and if I receive no reply I'll file my complaint. Unacceptable! Valentines special Purchase internal CaskCartel error in paying FedEx for shipment, it caused to be held for suspicious activity not arriving ontime CaskCartel had a Valentines day special for a whiskey. DO NOT EVER BUY FROM THIS COMPANY They sent us the wrong product. Total bs reviews. Received a refund!!! I would be happy to show the the pictures if I could download them. UNACCEPTABLE!! CASK CARTEL SUCKS! California Residents: Click here for Proposition 65 WARNING | CA Privacy Right. Reviewing for my elderly father who was scammed. * Shipping for Sugarlands products is $14.99. I was so happy. Verification can help ensure real people write reviews about real companies. I was told that if "route" would not pay I was SOL (actual words from assistant manager, Michelle). TVv.LYG>S tw&L(H)M5I=2973fph,pOZ&dyIl. Now they are telling me there is a penalty of 35% of the purchase for return of the shipment. Good luck trying to cancel they will come after you! I bought Macallan 12 Year Old Double Cask Gift Tin Single Malt Scotch and it was more than what you would pay for 12 year old bottle! Thank you. Run in the opposite direction as fast as you can. Company refuses to cancel & refund my $433 Christmas order placed 12/4/20 that still has not shipped. I guess I'll have to take this issue to the BBB. When I got my credit card company involved they sure were able to respond to them. Within an hour, I received an email from (presumably) one of their "customer service" representatives, who had the nerve to chastise me for my response, and notifying me that he not only removed me from their email list, but also deleted my account. After 2 weeks without an email with processing and tracking information I reached out but still was not provided tracking information. I became more demanding, and finally outright nasty in my requests, then demands that they stop harassing me. Due to state regulations, certain spirits can only be shipped to certain states. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 6 0 obj from CaskCartel.com At Cask Cartel, we provide a selection of premium spirits online. CaskCartel knowingly sold me product they knew was out of stock.They refuse to give me any status updates, tracking information, or supplier information.After nearly a month of waiting for any actual information I disputed the charge with my Credit Card company. Your orders will ship from the vendor with the best price that is closest to you, in this order. D-I DRBJA}!LB! !Never again will I buy from them again!!! I could have purchased my bottle for half the price. Theyre over priced but figured for the time to add to my collection however when I received it, there was just a regular macallan box.. Please inspect and document with photographs to assist in a speedy replacement process. The are not reputable and will deceive, lie and then refuse a refund for an item that was not ordered. Similar businesses with the highest Trust Score in the same category. If the delivery address you provide is incorrect, if you refuse any shipments, or if delivery is not successful after the final delivery attempt, your order will be refunded minus the costs of return shipping (see Return Costs). We need your email address to verify that your review is genuine. wish I could give them zero stars. At this time, our vendors only ship within the United States. I am very happy and satisfied with my experience. A website below has all 1 star reviews stating to never buy from this company. For example, if you order 4 bottles, you will pay $12.99 or $14.99 shipping for the first bottle, $3 for the second bottle, $3 for the third bottle, and $3 for the fourth bottle. The customer service is terrible. My fiance ordered me a special gift tin of Ardbeg 10, which is more expensive than the regular, and she even emailed them to ensure they actually had that one with the gift tin, to which they replied that they did. Check BBB and other sites for an honest opinion about this company. Our vendors rely on various third-party courier services, you can track order in your Caskers profile. Every item on our marketplace is fulfilled through a climate controlled packaging facility. A very trashy company! If you do, expect your order to be received 2 months later. Currently reaching out to two state agencies about this. I thought I had just lost over $100, and the birthday present for my brother would come weeks/months late. First order was great. Oh they can take up to 30 days to locate your purchase while your credit card company charges you interest. | Buy/Order 24/7 | Gifts for Yourself and Ever 2022 Trustpilot, Inc. All rights reserved.
I am now replying to each one with strongly worded "feedback".
AVOID THIS COMPANY! Will never use them again. Took over 45 days. #(`po?$Y3~k@!'h7C7GDHWnrnBHyTT:cGg< Ask for Christine!!! If your tracking details suggest that your order has been delivered but you have not received the goods, please notify us within 1 week of the stated delivery date at the latest. Help future customers by talking about customer service, price, delivery, returns & refunds. 5 0 obj Please note that we may share your email with the company to verify your order. Orders are distributed to local licensed retailers and once items have been ordered the fulfillment process begins and we cannot stop, change, or hold orders. There are better places online and cheaper!!! They are hurting honest customers. Again, our sincerest apologies, and we will ensure to have this rectified for you as soon as possible. For these reasons, I dont recommend doing business with Cask Cartel. endobj >> The fact that this company has a legal team who can't make grammatically correct e-mails leads me to believe there is a reason they need one in the first place, complete unprofessionalism. However, I was never notified by either, that my item had shipped. Our bank saw it as fraud and reversed the charges, no they are trying to put our small order in collections after they sent a very threatening e-mail. In the unusual event damaged items will also qualify for full replacement, credit or refund. ukGqP?"Xmx58@_A3w THIS ITEM IS AVAILABLE IN UK/EUROPE FOR $40 BUT IS $199.99 ON THEIR SITE. FLAT RATE SHIPPING! The transaction went terribly and the merchant had ample opportunity to rectify the problem and did not. We check all genuine customer reviews and show the number of approved and rejected reviews. The older version label with and description of 43 ABV were both shown. Information provided by various external sources. Very disappointed with this company. I sent another email to follow up. 4-;$H$(?#]7Ph }szBQ_(:'^_;W?_zZcDsQ=E%Y^c/-Der"#01BLZ\C7.COZ.hSP;}=kDY^^Mg;dn0,Bsd The company never reached out. f'ku&0-z1Q-L |NTQ:[HP#@/d6NxC,jFd\DFO^UM (00inR7!lKKNHOZ { If for any reason an order that has been attempted delivered and then returned or declined by the buyer which includes orders that are a failed delivery attempt as result of adult signature not available or not claimed within the time allotted once the shipping carrier notifies you of the delivery a 35% restocking fee will apply along with the original shipping and return shipping charges. They are dishonest and disorganized. from CaskCartel.com | At Cask Cartel, we provide a selection of premium spirits online. Ordered 12/7 and its now 12/22. I paid a premium of $59.99. For all chargeback inquiries that result in a violation of our terms and conditions or policies a $30.00 investigation fee will be imposed to the cardholder as part of the investigation response. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. FILE COMPLAINTS WITH BBB Bbb dot org has pleanty of reviews confirming others had the same experiences. Because of an internal error on their part correctly paying FedEx, the shipment was held for "Suspicious Activity" at a special FedEx location. Youre moments away from writing your review. I paid an additional fee for the Route service. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters. Make necessary arrangements with the courier service to ensure delivery or pickup at the nearest courier depot before the shipment returns. We value your business and appreciate you as a customer. BBB reports on known marketplace practices. Likewise, if your order tracking has not shown any progress within the last 10-14 days don't hesitate to reach out for an update. On my 3rd email. Im happy to report Chase gave me a courtesy credit so I was not out the money. Do not order from Cask Cartel. Buy/Order 24/7 Gifts for Yourself and Every Occasion. In case of a failed delivery attempt, the courier will leave a door tag. Unfortunately, were not open yet in your state. [p-bP>ZNFQ;b;rNfRDQjRUQ@# VQ`#~3HGCbX]4n= kLU $D:l\ui4TcTg!0D(HG32!e>{3 I received 2 FedEx shipping numbers, but I wasn't holding my breath. Once an order has been safely & successfully delivered, we do not accept returns due to change of heart or taste. All SALES ARE FINAL. This amounts to $21.99 or $23.99 for four bottles. Copyright 2012 - 2022 Caskers. ";`j2oCFh8npuNk7D#"#}OW8-r)bW77WW2v3k4GD132t)z%#3@Z4b !4"'7nso* r/^]^R}Cp We will be fighting their claim, as I hope all others continue to do. Total - $76.46. By placing your order, you represent that you are of legal drinking age, and the person to whom your spirits will be delivered is also of legal drinking age. We may offer a replacement, discount, refund, or an account credit to be used for a later store purchase. Terrible. FLAT RATE SHIPPING! When I asked for a refund through their insurer Route (for which I paid an additional premium at the time of purchase), they requested that I file a police report. Today is 1/28/2021. Well let you know when we come to your state. Stating that I agreed to a no refund policy. You will never reach anyone in Customer Service but IF you do expect a string of lies ! I would not order anything from this company. Our vendors need to take extra care and use additional packing materials to safely ship the fragile jars. Well guide you through the process. Instances where customers are liable to pay return shipping costs are outlined on this page. For these instances products will not be eligible for return or replacement. Customer Service responded, acknowledged that I ordered the 43 ABV version and proceeded to place the order. 18 0 obj
<< /Type /Page /Parent 3 0 R /Resources 6 0 R /Contents 4 0 R /MediaBox [0 0 612 792] They said it was the warehouses fault. Backlinks are links from external websites to the business webpage. Here are 8 tips for writing great reviews. Hold onto the product(s), even in case of breakage, as the vendor may request it be returned for successful resolution. Please see the shipping information for the product you are interested in to determine where it can be shipped. This is not legit they are an order house only ! How BBB Processes Complaints and Reviews. The wont cancel the order and refund my money so I guess Ill wait their 30days. This means that the return shipping might differ slightly from the outbound shipping (standard shipping rates apply). Nope deep inside the return policy, it says that they have 30 days to try to get the order to me before I can be refunded. You can cancel an order for a full refund within three days of purchase, provided it hasn't shipped. In the rare case of receiving damaged or incorrect goods, please notify us within 1 week of the delivery date, and we will be happy to arrange an exchange. I asked when it would ship they said in 10 to 14 business days then an additional 7 business days to reach me. BBB Business Profiles generally cover a three-year reporting period. Ordered some liquor and thought it would be shipped in a reasonable amount of time but that did not happen. endobj Currently FedEx has no expected date of shipment. PREORDERS are NOT subject to the 30-day fail to fulfill or ship policy. Leave us your email and be the first to know when we open. Customer Service. I confirmed my account had not been deleted, but found no way to do so myself. After placing the order I followed up with an email stating that I DO NOT WANT the 40 ABV product. Please note, if you are a business owner and you want to add any technical criteria, you can register and link your profile to the business profile and list the missing technical specifications. I received two orders, one to my residence and one to my parents residence in another state, and both orders were missing items and leaking liquor all over the inside. Thank you for the opportunity to provide you this service! but, it seems that everything is in working order now. Enter your ZIP code for pricing and local availability. j@4"^KX1n0xWiim^_Z 2. From their website (second to last paragraph is the most interesting): The Cask Cartel Premium Spirits Marketplace is committed to using a preferred network of local licensed retailers to fulfill your order handing off to a third-party shipping/fulfillment company for processing. Your browser does not support embedded videos. *PREORDERS* Due to the item being a preorder we cannot guarantee the exact time or date the product will arrive to be dispatched out to you. This place is a scam! Do not answer phone calls or reply to emails. Each visitor's i. P. address, device information, mac address and other information is securely stored along with geographical location. Ordered from cask cartel even paid for there insurance when my order was never received u find out all the hoops u have to jump thur to receive a refund there customer service sucks to anyone thinking of buying from this company dont u will be sorry once they get your money the customer service stops if i could of give them zero for a score i would of beware of this company and there insurance they offer dont make the same mistake i did by dealing with them. DO NOT ORDER FROM CASK CARTEL. Paid extra for shipping that would get the bottle there in 4 to 8 days. Shipping label was finally printed after five days, and it was picked up to begin the shipment process on the eighth day. We work with a network of licensed retail partners across the US. PX;L+t,H-^Hi^q) p^!K@NwTv/:0P JSD7@tc|vyWO| |GRfckyVZ~Q4G-:{7Mn|)Npcu#r#]]67tLTQ7F!NJ%hJf1ryU^H,M\}_KK:O"@baMCysB'ahFg:xjvmE~l)5"T4u]8e]KMq]Vkd E$c3` WP!|
"Route Package Protection - $. I took over a month to get and when it arrived it was not what I ordered . Many trusted websites are linking to this site, This website has existed for more than 3 years, Facebook account found with large audience, Instagram account found with large audience, Pinterest account found with large audience, Linkedin account found with large audience, Twitter account found with large audience, We found several negative reviews about this site. If you have any further questions about shipping and returns, please email us at [emailprotected]. As a matter of policy, BBB does not endorse any product, service or business. xUvm4=$ EEDRD.UP"d1w72 s69ug2E\Ou.?1{#G ghmX-Is\YjGM)7zF6j f0 a8DR .n( H(B(0s`HHHHHHH@tusOq4>bYFMH2mHou 18,p|Qkn|}CG_>pKgg?>Xx_V\^8't\{KqA\-p#7Q AP0DQO@Qx C`i0fXa> @P_, `n[]D1. Never ever go through caskcartel. Sharing your review, you help other customers. I preordered tequila in March and it still has not shipped. In such cases, please send over photos of the product(s) and a photo of the packaging, as this will speed up the resolution time. Terrible, no delivery and no refund or insurance coverage payout. If a replacement item(s) is not available, you will be issued a refund once the item(s) in question are returned in the condition they were received. << /Length 19 0 R /Type /XObject /Subtype /Image /Width 1334 /Height 1334 endstream I received a blank reply and survey from their customer service department asking me "how they did" responding to my request. {v:W)k(m.&Dc`Ba]dM44%vmJ9-z8| $0gP=?LD?;819 L=?XFb5vzw}\C+c.Wh;!ZGJ`DWJf7F~ gJ%YHQnpggT/W"eQU fDR,DuC$.t{kWz5[~3 Zys=,B5dGLgc;<41-eEx0.G&/*`EprSi /S|^nzQGUGIG0HenOI]X(@G^eMqRSqP`B"Lt`x#tIt/2Pb$E}>n.jEk%C1nJ CT5wp> O2_( \t"Q%|B |#K2KC,"/WTU2Rb;@x6#;VTY{n]m"">= ~ObMB1bzHS$MKx?,6EY&un'E}zOfyl *Q&F]f9BD'Mt>`sz+ k5 #E62E~F^ui)AgN"AY*`V#Eznko\5VL/mTYYX$v _JUum)E7mPATUIPB40rNUOZ64(eW`
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