We have more than 70 million property reviews, all from real, verified guests. Warm regards, Jonathan A Case Manager IHGService, Lovely hotel; good restaurant; vastly under-staffed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The cafe staff won't acknowledge your presence. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. LOL. You must show a valid photo ID and credit card upon check-in. And then when we woke up in the morning, there was no regular coffee in the room. It could be a nice hote. While I am glad that the room worked for you, I am sorry to learn that the level of service received from the staff fell below expectations.
We have designated areas for smoking. The staff was very helpful very nice very professional. Way understaffed so check in took over 12 hourz. Guests at San Antonio Hotel Indigo can swim in the outdoor pool or work out in the gym. We thought we'd treat ourselves to a more expensive hotel and it is a really nice room: very spacious, clean, fantastic location on the riverwalk in walking distance of great nightlife, pubs etc. how much will my card be charged for the card validation? At first I thought it was because of the amount of alcohol we had consumed. Additional sorting options might be available (by type of traveler, by score, etc). Get instant confirmation with FREE cancellation on most rooms! Guests at San Antonio Hotel Indigo can swim in the outdoor pool or work out in the gym.
I am sorry that your stay was not satisfactory due to unforeseen events. The staff was friendly, very helpful with area events and things to do in walking distance of the hotel. All rights reserved. All material herein 1998-2018 priceline.com LLC, all rights reserved. ATM: Need cash? One of the drawers in the chest of drawers kept opening.
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The hotel has a business center and 24-hour front desk. You can locate the riverwalk by exiting our hotel, there you will find a staircase that leads you to the river and from there you can walk to the Aztec Theater. What are some of the property amenities at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? For example: 1 - It took two days to have an extra blanket sent to our daughters room. * The hotel is a 10 minute drive from the San Antonio Zoo and Aquarium. What are some restaurants close to Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? parking fifty dollars a night, ridiculous. All Rights Reserved. Please contact booking.com to book your reservation, Hello and good evening!
Refrigerator (minimum cold) leaked water on floor. If you stayed at this property through Booking.com, you can write a review. moved. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. and also how much is breakfast? The front desk staff was pleasant, but about half of their promises were never realized - including a requested call from Amanda the manager (who "is really good about calling back", according to the staff).
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After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Promotional content will be removed. Our hotel parking has been reduced to $20+ Tax. ), Hi carpOt_13, Thank you for your stay and for writing us about your experience in Hotel Indigo San Antonio-Riverwalk. Best regards, Clayton G. Case Manager IHGService, Nice hotel but not a great experience This hotel says its on the river walk but it is a good 15min (pleasant) walk along the river to get to the main restaurant area/downtown The customer service was not great and the cleanliness was not as they promised - I wouldnt mind so much but there are signs everywhere saying they are 100% committed to cleanliness - but this was not our experience in the rooms/bathrooms. Very rude, no sorry for the inconvenience. Copyright 19962022 priceline.com LLC is located at 800 Connecticut Ave. Norwalk, CT 06854. The property usually replies within a few days. During check in they are more than happy to Inform you that you will have to pay $50 per day for parking!
Valet was optional, but we chose to go with it and it was less expensive then the daily parking, so glad we went with it. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Check your booking confirmation email to find your booking number and PIN. Good morning! Guests are required to show a photo ID and credit card at check-in.
This turned out to not be the case. There's no capacity for cribs at this property.
Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Riverwalk access was close by and located on a quieter section of the. We hope to welcome you back and provide you with an outstanding stay that you deserve! Try again. Ideally, we'd publish every review we get, positive and negative. Own or manage this property?
We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. *Priceline Name Your Own Price and Express Deals services are different from published price services. Please enter a valid email address. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. Warm regards, Oscar C. Case Manager IHG Service, Terrible dirty hotel with rude staff!
To see correct prices and occupancy info, add the number and ages of children in your group to your search. Conveniently located restaurants include The Original Blanco Cafe, La Boulangerie, and Guillermo's. Good morning! That's how we know our reviews come from real guests who have stayed at the property. Hotel Indigo.
If you booked through us and want to leave a review, please sign in first. Hotel Indigo San Antonio-Riverwalk has rooms with hardwood floors, free Wi-Fi, and CD players. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. I have also sent you a private message regarding your experience. The location was also nice and within walking distance of the Alamo and some good restaurants and coffee shops. Thanks! priceline.com is part of Booking Holdings, the world leader in online travel & related services. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I also sent you a private message to follow up and obtain more details. Synopsis: not a terrible experience, but certainly not luxury, and not worth the cost difference). You'll receive an email as soon as the property answers your question. Guests are required to show a photo ID and credit card upon check-in. Yes, it is 0.5 miles away from the center of San Antonio. Colonial Spanish flavor with stucco exterior, red tile roof,riverview courtyard, palm trees, pool & sundeck.
Your feedback allows our management team to resolve problem areas and they welcome every opportunity to improve. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Respect the privacy of others. How sad for such a nice area to have such a crappy hotel and staff. When it comes to fixing operational woes, perhaps no airline has as much at stake as Delta. Exact hotel, airline and rental car company are shown only after booking. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff.
What food & drink options are available at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? There were all kinds of concerns, but they were either not interested in helping, or unable to help.
Or even a acknowledgement of my concerns. This property has taken steps to provide more sustainable and eco-friendly travel. Are there any historical sites close to Hotel Indigo San Antonio-Riverwalk, an IHG Hotel?
We are 100% smoke free. The hotel is a 10 minute drive from the San Antonio Zoo and Aquarium. Actual travel distances may vary. Images powered by. Sign up for email-only coupons, special offers and promotions exclusively from Priceline.
Also, Steve is making special arrangements for an "after hours" tradition.I need to make group reservations at least twice a year and I now have a website that makes that a whole lot easier!". We will be charging room and tax plus $50 each night for incidentals. Thank you!
Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. False. Definitely NOT luxury! Riverwalk.
They're also applicable regardless of the comment's tone. However, I am sorry to learn that we failed to deliver to that expectations due to the issues you have encountered during your stay. In conclusion: nice rooms, fair rateslousy service. Below are the verified reviews from guests that we have booked recently: Worst run property ever. Get the best deals without needing a promo code! Booking.com does not accept responsibility or liability for any reviews or responses. I asked for a manager and we'll let's say I'm still waiting!
The staff , the valet & the restaurant staff were that of a 5 star hotel, The hotel rooms was not what you paired for the , it need a lots of repair the door came off the hinges in the bathroom the balcony was so nasty you couldnt enjoy it for all the birds poop & spiders webs on the walls and windows. Browse questions from guests for anything extra you want to know about the property. Thanks! The one attendant referred her to the other attendant who said (while standing at the desk) I dont work at this desk.
They responded that everything would be great, and to check with the local facility with concerns. Read more about possible travel restrictions before you go. I wrote them on fb and was told that the general manager would reach out to me and I provided my direct contact info to include phone and email. Guests loved walking around the neighborhood!
After learning this the hard way, and discussing it with Nicole, she said they would refresh & clean every day. The only way to leave a review is to first make a booking. Check in time is 3pm based on the hotel's local time. Once a Houseman brought towels and changed 1 trashcan.
Reviews are most valuable when they are original and unbiased. We only got refreshed linens twice in 5 nights. Our second room had a covered patio where we sat outside with friends and played cards at night. Feel free to use the Hotel Indigo San Antonio Riverwalk meeting space capacities chart below to help in your event planning.
The hotel is in a complete disarray undergoing renovations. The hotel is sold out, but there's only been one cook working breakfast each day. Unfortunately, we didn't read the reviews prior to booking. Our son was graduating BMT from Lackland Air Force base in San Antonio. The chart provides the cheapest public rates available by room type. Breakfast and Dinner are both at a cost off the menu, we also do dine in and pick up.
Thank you. I asked was this mentioned o written online or posted somewhere and no one would ord could answer You have to call for trash pickup, fresh towels, and we were without toilet paper!!!! All rooms come with refrigerators and seating areas.
Need microwaves in rooms.
Respect the privacy of others. Which popular attractions are close to Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? 1563710,1565870,1568250,1565670,1535640,1553180,1568250|3,1563710|6,1563880,1557080,1561630,1542630,1548020|4,1565080,1565870|4,1566560,1550830,1542720,1561220,1550830|3,1563710|2,1561950,1565870|2, Hotel Indigo San Antonio Riverwalk, an IHG Hotel (Hotel) (USA) Deals, San Antonio Missions National Historical Park, The Alameda National Center of Latino Arts and Culture, Personal or sensitive info (e.g. Booking.com. The hotel is lovely, Our first room had a Juliet balcony and overlooked the River Walk. Our hotel's local artwork showcases the area's symbolic bridges, while the outdoor pool, terrace and guest room balconies offer views of the river that shaped our neighborhood. We can't wait to host you again and show you an awesome stay. Southern dishes are served at Phi Restaurant and Bar in the hotel lobby. I did that the second evening we were there, since housekeeping hasn't been there when we got back to our room at 5. Booking.com does not accept responsibility or liability for any question or answers. Service animals complying with ADA Title lll regulations are allowed. I hope you choose us again! Situated between financial and medical districts, the Hotel Indigo San Antonio River Walk hotel is a grand, Spanish-style villa located directly on the River Walk in our thriving arts community. Situated between financial and medical districts, the Hotel Indigo San Antonio River Walk hotel is a grand, Spanish-style villa located directly on the River Walk in our thriving arts community. Yes, guests have access to a pool and a fitness center during their stay. The hotel backed right into the Riverwalk, the valet service although expensive was great!
Walking distance to downtown, Alamo, and has River walk access! BUT our neighbours had a violent domestic dispute at about 2am, shouting and threatening to kill each other. .
You can only leave a review within 28 days after check-out. Pet fee is $50.00 up to two pets, Good afternoon!
The Hotel Indigo highlights above are subject to change without notice. Hi egC6897OX, Thank you for your stay and for sharing your experience with us! Hotel Planner specializes in San Antonio event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
We will customize your pricing based on your overall hotel needs. Both the pool and patio areas need umbrellas. Please dont include personal, political, ethical, or religious commentary. However, I understand you were let down with your check-in experience, the room condition, and the service provided by our staff. Banquet/Meeting Room rental discounted based overall Food & Beverage consumption. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Cancellation and prepayment policies vary according to accommodations type. Are pets allowed at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? (There were no extra rooms available, so we were stuck in that room) I moved the dirty cup to the sink in the first day. Copyright 2022 Northstar Travel Media, LLC. Bad service, dirty and lack of maintenance, looks old. WE HAD TO CLEAN OUR OWN ROOM. The most helpful contributions are detailed and help others make better decisions. Our event spaces host 80 guests, or venture out and hop aboard a water taxi right behind our hotel to meander downstream. I have alerted the hotel management regarding your comments, and I am positive that the measures that will be taken will avoid similar issues from reoccurring in the future. Outdoor Pool8am-10pm.
Hello Getaway02856951694, Thank you for choosing us and for taking the time to leave us a review! During check out the "supervisor" could care less to address my concerns. Additional charges may apply. All rooms come with refrigerators and seating areas. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Avoid using profanity or approximations of profanity with creative spelling in any language. The experience you described certainly isnt what we want for any guest. Every employee was helpful and professional. I send your message to our maintenance managers to be evaluated.
Please contact booking.com to make reservation for a room with a balcony. 830 North Saint Mary's, San Antonio, TX 78205, United States of America Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). This downtown San Antonio hotel is half a mile from The Alamo. I closed it and it creeped open. First the good things: beautiful building, right on the river.
Parking is right across the hotel and it is $20.00 a day, in and out parking and secured. While our room was nice, the service throughout the hotel was terrible. I have shared your review with our management to provide a better service in your future travels. Hotel Indigo has several rooms with balconies and patios! Can you walk along the river from the hotel to the aztec Theater?
Hello K5386RSdennism, Thank you for your stay and for taking the time to leave us feedback. When I found the car amount of negative reviews prior to booking, I messaged the IHGService Twitter account - they have never responded.
Can advisors add a surcharge to cover credit card fees? You can sort and/or filter them by time of year, review score, and more. The place looks nice, but Comfort Inn has better service. Asked about: Queen Room with Two Queen Beds and Patio Yes some of our rooms have balconies and patios. The hotel does not allow smoking on any of the patio's or balconies. Our upscale, renovated boutique hotel is appropriately located on the Museum Reach of the world-famous River Walk. WiFi is available in all areas and is free of charge. Great stay - would recommend if staying for BMT or any visit! Many thanks, Jonathan A Case Manager IHGService. It made it difficult to get good sleep. Do not spend extra for this - you will have a better experience at Comfort Inn, or Holiday Inn. To edit a review youve already submitted, contact our Customer Service team. Save on your reservation by booking with our discount rates at, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Protective screen or physical barriers in appropriate areas. Not a single complementar drink while waiting even a bottle of water.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. All distances are measured in straight lines. However, they are vastly understaffed right now. Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. All rights reserved. Please enter the dates of your stay and check what conditions apply to your preferred room. River view rooms are available.
They eventually left the hotel but our night was ruined.
However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests. Booking not found double-check your booking number and PIN then try again.
Taxes and fees that are shown are estimates only. They did offer to cancel my reservation at no charge, but it was too late and would have been extremely difficult to find a new place at the last minute. How old do you have to be to book a room? If we find any, we delete them and, if necessary, take action against whoever is responsible. As a standard practice, they only freshen your rooms every other day - this is not advertised anywhere: not on the website, not on the confirmation email, and not during check-in. Your question will be published on Booking.com after it's approved and answered. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Yes with several caveats. Very disappointed other ndigo Hotels I have been were of good quality. yep this hotel does not clean your room during your stay! This lets us know our reviews come from real guests like you.
Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Additional charges may apply. I know they appreciate your thoughts and I am confident they will take appropriate steps to ensure this doesn't happen. Your current currency is Danish Krone, Choose your language. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Asked for room to be vacuumed.
and when they do the Director of food and beverage who happens to be filling in because they are short staffed will tell you he's not a bartender and the drinks.
If you are LGBTQ+, or an inconsiderate "pet-parent", then this place is for you. I also messaged the Hotel Indigo Twitter account. Please note that all Special Requests are subject to availability and additional charges may apply. This property has an ATM on site. Hello Will H, Thank you for choosing to stay with us and for sharing your experience with the accommodation. "Super Friendly Staff Renovations were on the Extreme End.".
Dear Melissa B, Your rest and comfort are paramount to us.
This is the version of our website addressed to speakers of English in the United States. I also sent you an email to follow up and obtain more details We value your business and we hope that you will give us another chance to win you back! Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. How to get to Hotel Indigo San Antonio Riverwalk, an IHG Hotel from San Antonio International Airport. IHG Way of Clean includes deep cleaning with hospital-grade disinfectants, and guests can expect to see enhanced procedures, which may include: face covering requirements, various ways to reduce contact throughout the hotel, social distancing measures within public spaces and procedures based on local authorities guidance and/or advice. 3 - there are 2 check-in desks at this hotel my wife asked one attendant if they could put a greeting card in their outgoing mail.
Our San Antonio stay at Hotel Indigo was disappointing. The modern rooms feature 42-inch flat-screen cable TVs.
If so how many people?
Hotel did not honor paid reservation from online travel service.
There are more places to choose from in the, hawthorn suites san antonio, san antonio hawthorn suites. Many travelers enjoy visiting The Alamo (0.4 miles), Mission San Jose (4.9 miles), and King William Historic District (1.3 miles). Are there opportunities to exercise at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). Hotel Indigo San Antonio Riverwalk, an IHG Hotel has been welcoming Booking.com guests since Dec 5, 2011 If possible ask for a room on the 3rd floor at the ceilings/floors are very thin and in our 2nd floor room we were constantly disturbed by the heard of elephants above, 3rd floor much better Nice pool area (but not many sun loungers! But it wasn't.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Best Regards, Jenilyn J Case Manager IHGService. I think our room was haunted.
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