Every door has issues with the paint finish - be it scuffs that don't clean off, unpainted insides, unfinished and unpainted edges, dings, dents, bruises, spots, etc. Lowe's relayed my question onto Diamond Cabinetry and I waited to be contacted. By clicking "Sign Up" you acknowledge that you have read Diamond at Lowe's Privacy Policy and agree to Terms of Use. Learn more about how to place an order here. My first delivery of the removable shelves were completely unfinished. as far as completion, it has been almost two weeks since receiving the final overlay items, but installation has not yet been scheduled by lowe's. Please click on each retailer to see that retailer's price for this product. Some items were replaced THREE Times, and after that much wasteful shipping/manufacturing, I paid my contractor to make the cabinet proper. 
Two lavatory base cabinets were provided instead of the drawer cabinets ordered. Multiple cabinets were not square. I have emailed the consumer directly to inform him of what I knew about his delivery and have asked for detailed information from him so we can provide the needed door asap. even their replies to the bbb's inquiries have been inaccurate. The laminate/veneer was not matching up, it's like somebody used a 10 year old rusty table saw to make the cuts. We can supply all emails, all receipts, witnesses, pictures, etcPlease feel free to contact us. Using the Instacart app or website, select a store of your choice near you that offers pickup, select Pickup, and then select your preferred pickup location from which you'd like to place your order. The final problem is one door was not provided for the lavatory cabinet. correct replacements are due tomorrow, 11 weeks after the initial order date. How embarrassing for Diamond, and how expensive for the customer (me).
Chic cottage kitchen features light wood cabinets with diamond cabinet doors paired with carrera marble countertops fitted with s stainless steel sink under a wall-mount bridge faucet and a window dressed in a chocolate brown bamboo roman shade. Wonderfully appointed black and white kitchen is fitted with a black hood fixed to black and white diamond pattern backsplash tiles between glass front display cabinets stacked above white shaker cabinets. (The consumer indicated he/she DID NOT accept the response from the business.) BBB Business Profiles may not be reproduced for sales or promotional purposes. (The consumer indicated he/she DID NOT accept the response from the business.) 
In addition, we noted flaking crown molding, excessive dripping paint on cabinets, a painted cracked vanity from factory, and a two-toned kitchen hood (the top a light brown, the bottom a dark brown). Mouldings
Gray and black upholstered island stools at a white and gray marble waterfall island illuminated by a set of brown chain fringe chandeliers. i was even informed this last order for the overlay would take longer than prior ones, due to a supervisor inspecting the product before shipping. Purchased diamond cabinets on June 7, 2021 from ******* in *********** IL Received cabinets which were cosmetically different than what was ordered in showroom (ordered brown, havana cabinets.)
On July 27, 2021 I purchased Diamond kitchen and lavatory cabinets from Lowe's Home Center in ******** TN., store number ***** Sales # XXXXXXX XXXXXX, Transaction # XXXXXXX XX-XX-XX. "the quality you expect" apparently from Masterbrand is to expect none and promptness to resolve the issues leaves much to be desired. Thank you for choosing Diamond at Lowe's. 2022
I purchased my kitchen cabinets through my builder and Lowe's. (Photo of cabinet is attached.) < Back to
As of 8/28 MasterBrand Cabinets has not contacted me regarding my cabinet issues. The compensation is not enough to offset the amount of damage going unrepaired. Transitional style kitchen with walls painted Restoration Hardware Silver Sage framing distressed gray cabinets accented with nickel hardware and Carrera Marble counters alongside a gray glazed subway tile backsplash. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Using the Instacart app or website, shop for products from your store of choice near you. He further stated that we could have those items with 2 to 3 weeks which would not hinder our remodeling process. and yet, no one notices they glazed the back side of the board?? Blue diamond floor tiles lead past a blue storage bench with a white and blue cushion to blue mudroom cabinets donning brass hardware and a wooden countertop. This was my 2nd Lowes cabinet purchase, my first one was another brand, and it was a totally different (better) experience years ago with that one. Transitional white kitchen designed with a stainless steel and brass trim French range hood over a Thermador cooktop. White inset kitchen cabinets donning chrome hardware and a honed white marble countertop hold a stainless steel sink beneath a window covered in a white roman shade, as white walls are lined with light gray crown molding. In the end I told Diamond I was tired of replacing their poor product with a worse one, and I wasn't going to delay my kitchen project any more (already doubled the time because of them). If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. crown molding orders were twice produced in the wrong finish glaze before the third order was finally correct; more weeks of delay. My installer gutted and renovated my entire kitchen, he's a professional wood worker and custom home builder - best of the best.
i still do not have the product paid for, and months later, my kitchen is still not completed. my kitchen remodel through lowe's started aug 10th, 15 weeks ago. masterbrand cust #XXXXXX. The custom options/adders are nearly always WAY worse than the standard product, it's like a first-time woodworker took a hacksaw to the wall cabinets that had custom parts on it (for example the "end door" feature). We are very disappointed in the service of Diamond Cabinets. (The consumer indicated he/she DID NOT accept the response from the business.) BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I think that this is reasonable considering the amount of money I'm paying my contractor to fix the poor cabinet quality after installation, as well as what I'm doing myself to refinish the doors with the touch up paint they sent. All Rights Reserved. compensation for the delays in completing my remodel; delays amounting to almost six weeks, as a direct result of their errors. He took several cabinets to the planer and table saw in order to make them square, and refinished the edges himself. masterbrand lost the original order, then sent the wrong size. Mismatched door hinges which necessitated replacement of the wrong hinge. as of their response on jan 8, the overlay filler had NOT yet been delivered. Twice I followed up with Lowe's and neither Lowe's or I had heard anything until 7/19. View as: Well appointed white kitchen boasts an exposed brick wall flanked by window lit by glass pendants hung above a honed white marble countertop fixed against white and gray marble diamond pattern backsplash tiles above white shaker cabinets adorning leather pulls. The door is 11 inches by 19 inches, Shaker style in cloud gray. I have requested for WEEKS a follow up with an appropriate solution and they will not respond. 3. i'm needing this order of fillers to be right, as it is holding up the installation of crown molding. Kind Regards, Consumer Affairs, MasterBrand Cabinets. Black range hood with brass straps in a transitional kitchen designed with white cabinets, brass hardware and white diamond backsplash tiles. In the Instacart app or website, you can report: The price for this product is set by the individual retailers and varies among them. After the representatives have come out, it solves some problems but not all. Multiple replacements and still not correct, seeking partial refund. If an order never came, or you get someone else's order, you can reach out to Instacart Care. Company rep, *** ******** was sent to assess. i only have the name of ******** as the masterbrand representative lowe's has been in contact with. Access your saved project resources including favorites, budget estimator, and room visualizer selections. I need phone contact from someone in that office to confirm the offers to resolve and determine if this is a valid resolution. orders repeatedly wrong. Where to begin? bottom line; my kitchen is still not finished almost seven months later. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Gorgeous kitchen features charcoal gray cabinets paired with white marble countertops and white marble backsplash framing plastered range hood over integrated gas cooktop. Customer Reviews are not used in the calculation of BBB Rating, of those, 3 complaints were closed in last 12 months. Multiple drawers were not square. As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Gorgeous kitchen features Restoration Hardware Classic Clemson Pendants illuminating a gray island with decorative trim moldings topped with white marble framing a small prep sink lined with French x-back counters tools. White kitchen cabinets in a transitional kitchen features white diamond pattern backsplash tiles, round brass hardware and a black vent hood with a brass trim. masterbrand has not "further discussed with the consumer directly" any financial compensation for the months of delays due to repeated incorrect orders. As stated, a remaining list has still been provided to the company. These problems were resolved items 1, 3 and 4 were cared for at my own expense. List. masterbrand's status of this order is incorrect. Mr. ******* advised that we should go ahead and put the cabinets up because he could come back and make an inventory which would allow him to replace all the doors and drawers by putting a rush order on them. ComplaintsComplaints for Diamond CabinetsCabinet ManufacturersView Business profile. Contactless delivery is available with our "Leave at my door" option.
Learn more about instructions for specific items or replacements here. It was truly embarrassing to see it. The issues I had were not with installation, it was with the cabinetry and finish. We have not come to an agreement on compensation for the issues and they have a full record as the majority of communication is through email. Exquisite kitchen features a white range hood accented with diamond trim molding over white brick herringbone cooktop backsplash over stainless steel stove flanked by pull-out spice racks. their inability to produce a simple overlay in four attempts, even with supervisory inspection, is just an sample of the service i have received since this kitchen remodel began back on AUGUST 10, 2020. masterbrand's innumerable errors and the resulting delays, amounting to months, constitute a business that has no commitment to providing a quality product paid for by the consumer. I need assistance in closing this matter. I will continue to work directly with the consumer until resolution. Well guide you through the process. nine of masterbrand's orders have been wrong. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. (The consumer indicated he/she DID NOT accept the response from the business.) The replacements are, 90% of the time, worse than the originals. With sleek curvature, the Cove Crown Moulding is a popular choice for many transitional and casual kitchens. Purchased cabinets that are defective and can't get them fixed or compensation as settlement. They have directed me to Masterbrand/Diamond Cabinetry for the multitude of issues I'm having with product quality under warranty. They refused to pay my contractors additional charges and advised that they also will not send any more replacements now that I'm taking the ~10% back option ($1500). Awful cabinet build quality from Diamond at Lowes (Masterbrand). i do not know what the remaining item in production yet to ship is that they are referring to. I wish that I had read reviews online before I went through with this purchase. In the end our $60k kitchen looks like far less due to the cabinet and extras quality (like the custom silverware drawer that has issues, the the 6" deep cabs that my contractor had to rebuild and it can never match perfectly now, the horrid shelf quality which both shipments - even the replacements - were warped and had unfinished edges facing out the list goes on). ***** ****** of ******* stated that it is definitely not the Cabinet color we ordered. The company replaced incorrect things every time, but that means waiting another 4-6 weeks, which delays your project massively and means most of the time that the contractor is going to charge you for it (like mine).
The business responded to this complaint but asked that its response not be published. Like other reviewers found online, the quality control coming out of the manufacturing facility is god-awful. An oak floating shelf is mounted over white and gold diamond pattern backsplash tiles accenting white shaker cabinets donning brushed gold pulls and holding a coffee station. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. I'm seeking an additional $3000 back, at least. (The consumer indicated he/she DID NOT accept the response from the business.) masterbrand cabinets has not yet reached out to me. Enter your project name and room to get started. kitchen cabinets with diamond trim molding. We have come to a mutually agreed upon resolution and are working to fulfill our warranty as promised. Glass door broken. Note: Newly created accounts must be verified within 24 hours to remain active. If something isn't right, you've got options. The invoice for the cabinets in the amount of $7,685.40 is attached and paid in full with American Express Card. my resolution is financial compensation for the inconveniences masterbrand has caused. shipping records can confirm the overlay filler was not delivered to our home until jan 10. masterbrand falsely claims their fourth production of this overlay as being in "good condition". masterbrand needs to take responsibility, and compensate this consumer for a service not provided. Now I have enough bad cabinets in the basement to throw out, which will cost me even more, because they won't take back the old ones they have replaced either. Finish the job; Exchange; Billing adjustment, Dear BBB, Thank you for the opportunity to reply to case number XXXXXXXX. The business responded to this complaint but asked that its responses not be published. International Association of Better Business Bureaus. He told ***** ****** of ******* to put it in writing and we received a copy of that email confirmation. To ensure highest satisfaction regarding door styles and finishes, we suggest you view an actual sample from your nearest Lowe's for best color, wood grain and finish representation. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. The contents of the offers have not been reviewed or appropriately addressed. the first order had an incorrect finish glaze, and the replacement order received yesterday, again, has an incorrect finish glaze. Please check your email for account verification. a wall mount cabinet was produced with a door on the wall side, cabinet #XXXXXXXXXXX, for which i waited approx 4 weeks for a correct replacement.
She notified ******* by email that he would have the sum of $5000.00 at his disposal to negate the fulfillment of their obligation. Butler's pantry off kitchen boasts glass-front x mullion cabinets flanked by white shaker cabinets suspended over white cabinets accented with diamond trim moldings with glass-front beverage fridge to the left topped with honed black countertop framing a small prep sink paired with a satin nickel gooseneck faucet as well as partial mirrored backsplash. There were many problems with the cabinets from the start: 1. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Lowe's nor myself received a response regarding the cabinets until 7/9 that mentioned making a home visit to look at the products (this was relayed to me on 7/12). On 7/19 I did speak with someone on the phone and was told that management would need to get involved. As stated, the options are not being represented clearly and I've tried to get clarification but nobody is responding to me. Lowes has ordered the door and called Diamond several times without success and weeks have now gone by with the door being sent.
i understand the scribe molding was indeed delivered to and is being held at lowe's, pending arrival of this overlay filler. BBB is here to help. Deliver the 11" x 19" shaker style cloud gray door that was paid for and not received. By continuing to use our site, you accept our use of cookies, our Privacy Policy and Terms of Use. Dear BBB, Thank you for the opportunity to respond to the complaint against our company and to resolve with the consumer. Stunning kitchen features a stainless steel French hood flanked by windows illuminated by small beaded chandeliers over stainless steel stove with under the cabinet, pull-out microwave to the left. Thank you again for contacting us regarding this case. Mosaic marble cooktop backsplash tiles in a kitchen showcasing white shaker cabinets with brass pulls.
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