ego trimmer troubleshooting

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So now I have to find someone to mow my yard in the meantime. Because it is in regular contact with the ground, if this cap breaks or wears badly over time, it can become faulty and prohibit the bar from going forward. Protect your hands with gloves when handling blade or blade guard. You get a 5 year warranty on the mower, but bought it in 2016, so it sounds like it has had this issue since 2020 and is now out of warranty. The bad news is that I have to decide whether its a really bad mower or my typical consumer karma at work. Save these instructions. Unfortunately, at the time Home Depot was not offering the same $50 discount on the mower as when I initially purchased mine, otherwise I may have done this. stx3800 cutter ego trimmer handhelds This person is solely responsible for maintaining hundreds of fleet/rental units, as well as, customer owned and store owned units. When I first called EGO, I was told to take it into Home Depot for service and warned by EGO rep that I may be told by HD that it may be 4-6 weeks. I also posted an update every Monday on the ego customer forums, which may have also helped things behind the scenes. It ran just great until spring 2021. I just failed today and is out of warranty. FWIW After mine was repaired, the SP motor has been working just fine for almost a year now. Never service damaged battery packs. Last week, after mowing my back lawn, I got 2 passes done and all of a sudden the motor went into hyper-speed. A wrench or a key left attached to a rotating part of the power tool may result in personal injury. I tried WD-40 on the connections. I spliced in some additional conductor on the three wires but that did not relieve the problem. NOTICE: Failure to wind the line in the direction indicated will cause the trimmer head to operate incorrectly. If one mower fails, you can just switch over to using the second mower while the first is in for repair. sometimes dirt and debris can get in there and mess with the mechanisms. Exposure to fire or temperature above 100 C may cause explosion. This is pissing me off. Took mower to HD after continued failure to start (50 mile round trip) .

Do not force the power tool. And, you get the advantage of having twice as many batteries and chargers. before checking, cleaning or working on the machine. Now the mower would run at the slowest speed and cut the grass fine but so slow it was driving me crazy. To DetachDepress the battery-release button and pull the battery pack out as Fig. K shown. Remove the handle by inserting a small screwdriver under the bottom of it. That is probably an issue with the handle based speed control lever, and not the self propel unit itself. I did. Not safeI am an elderly lady and had the unfortunate accident of my ego taking off when I flipped the clip for the handle. Now I have one that runs just fine and a very slow one. NOTICE: Always clean the spool retainer, spool and spool base before reassembling the trimmer head. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire. When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Do not attach any blade to a unit without proper installation of all required parts. trimmer Check for misalignment or binding of moving parts, breakage of parts and any other condition that may affect the power tools operation. NOTICE: Line release will become more difficult as the cutting line becomes shorter. The mower came back still not repaired. Clean out any gunk with a paper towel, and then add some synthetic grease all around the visible gears. I ordered a new rheostat or whatever that circuit board switch is called from Amazon. I finish mowing my front lawn pushing the mower by hand (which makes me realize that paying extra for the model with the self propel motor was the right choice.). The green plastic handle is mating up with the rheostat ok and even when I turn the rheostat directly by hand the speed wont change. Check the bump head, guard and front-assist handle and replace the parts that are cracked, warped, bent, or damaged in any away. As long as you registered the mower with Ego when you bought it, or still have the home depot receipt proving you are the original purchaser, Ego will honor your warranty (using Lowes as the service provider). The safety symbols and the explanations with them deserve your careful attention and understanding. WARNING: The operation of any power tools can result in foreign objects being thrown into your eyes, which can result in severe eye damage. WARNING: If any parts are damaged or missing, do not operate this product until the parts are replaced. They checked out out while I was on hold then came back and said the were sending me out a new mower. I called the helpline number but it just went to a recording. That shows the gears at the end of the driveshaft that go inside the wheels. After hearing the nightmares of trying to get it fixed I will probably just live with it and push it.

Your email address will not be published. Failure to use the proper parts can cause the blade to fly off and, A coasting blade/line can cause injury while it continues to spin after the motor is stopped or trigger is released. Another update: So the replacement mower got here on 5 August 2020, only 6 days after talking to them. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'noshhealthykitchen_com-large-leaderboard-2','ezslot_5',111,'0','0'])};if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-noshhealthykitchen_com-large-leaderboard-2-0')};The spool, lid, and spring are all housed in the trimmer head (and a lever on some models). Inspect and maintain the machine regularly. Many accidents are caused by poorly maintained power tools. I was pleased. As stated by JPD, positioning the collapsible handle in certain spots seemed to remedy the problem. Under pressure, the spring retains the lid on the punch head and returns it to its original position after hitting, allowing the string to go ahead. A moment of inattention while operating power tools may result in serious personal injury. Take care of the blade on the guard and protect your hand from cutting.WARNING: Never operate the tool without the guard rmly in place. Fortunately its Labor Day, so I have time to think about my next move..Great suggestion s here!! Everything appeared intact but seriously stressed. Back to a gas model. It is stuck in the self propelled mode and if I try to just push the mower by itself. There can be many reasons due to which your string trimmer is poking in between your operation. Use of dust. A careless action can cause severe injury within a fraction of a second. The maximum repair limit without contacting customers for approval is $100, not $150 as stated above. Then it would suddenly power back up run right again. That is about as good as it can get. Ill try it again next week & see what it does. Be familiar with the controls and the proper use of the machine. WARNING: Always wear gloves when mounting the guard or sharpen or replacing the blade. On 6/28, I called the HD repair number Ego provided to check on it. Keep cutting tools sharp and clean. Self propel feature went out last mow and also out of warranty. Always wear sound barriers (ear plugs or ear mufflers) to protect your hearing. patrick_g, I purchased a Power+ 21 Self-Propelled Mower with 7.5Ah battery and rapid charger Had for 4 weeks , HD statement found nothing wrong. Due to the fact that my self propel motor failed after 4 months of ownership, combined with a 5 week repair time, I cant recommend the EGO electric mower to everyone. Do not wash with a hose; avoid getting water in motor and electrical connections. You can post now and register later. Will it need a new axel? Sometimes it would start working right again all by itself, sometimes not. I had a similar situation with a couple of twists My complaint (albeit not as well documented): I would suggest you contact Ego customer support directly to ask about parts availability. Always wear substantial footwear and long trousers while operating the machine. Ill keep you updated.

Take care when performing maintenance or service. [This makes sense in hindsight, but I was hesitant to leave 7.5 AH battery that costs $400 to replace at HD, so this required me to make a second trip back to HD with the battery a few days later. If necessary, replace the parts. Wear eye protection and stout shoes at all times while operating the machine. Warn the operator of the danger of blade thrust (only using with 3-teeth blade). Because the home depot with the repair clinic is 12 miles away from me, I delay pickup until Saturday. N). Wear non-slip safety footwear when using this equipment. I use the fastest speed for my lawn (its a big lawn) but agree that its a quite brisk walk and some people may not want that much exercise! remove the battery pack) before carrying out maintenance or cleaning work. If contact accidentally occurs, flush with water. We pursue Google DMCA takedowns aggressively and it will hurt your domain ranking ! MaryEllen. No matter how expensive your trimmer is, it can sometimes cause issues and not advance correctly. Use the correct power tool for your application. I subsequently received a call from HD saying that they were not equipped to fix the issue and my mower would need to be sent out of state where I would now have to wait 9 weeks to get my mower back. I sprayed with WD-40 thinking that was all that was needed since there really is nothing mentioned in the manual on what to do. But will Lowes honor purchases prior to when they took over Ego from HD? There are a million factors that can determine your repair time, not just a few but I will list some common ones. If you are approached, stop the motor and cutting unit. M shown. Moisture can also cause a shock hazard. Save all warnings and instructions for future reference. WARNING: Battery tools do not have to be plugged into an electrical outlet; therefore, they are always in operating condition. These can break off and become dangerous projectiles.There are two methods to replace the cutting line: Wind the spool with new linePress the two release tabs on the spool base and pull the spool retainer out (Fig. Thanks. Have the machine repaired only by an authorized repairer. Always ensure that the ventilation openings are kept clear of debris. Ensure the switch is in the off-position before connecting to power source and/or battery pack, picking up or carrying the tool. WARNING: Always wear eye protection with side shields. Glad I went through the hassle of registering all my EGO stuff. READ OPERATORS MANUALResidual risk! Powered by Invision Community.

I had made sure the battery was fully charged etc. Do not use any strong detergents on the plastic housing or the handle. Use of any other battery packs may create a risk of injury and fire. I wish I had read this before buying mine. Then place the line ends through the two opposite notches in the spool (Fig. Same problem. they are sending a new mower. COPYRIGHT 2020 Noshhealthykitchen.com | ALL RIGHTS RESERVED. After reviewing this thread, I took the upper console apart and found the conductors running across the width of it to the potentiometer about as tight as a banjo string. At such a juncture, the railway comes to a halt. I cut off the excess and went back to using it but when needing to add string by bumping it added way too much and tangled again. L). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. I purchased my EGO LM2100SP in April 2018 and it ran perfectly until May 2019 when the speed control stuck on high. Even at its minimum. It was powering along fine, I released the handle and pivoted the mower to a new direction, and when I pushed it back in nothing happened. Winding the two strings frequently necessitates holding them together and incorporating them simultaneously to avoid one line crossing itself or the other. O). Im on hold with them now for 26 minutes so far. 3 months old and self propel feature is out, and I cant even get anyone on the phone. I put it in my lawn mower and nothing happened. Battery was fully charged. We bought our ECO 21 self-propelled mower in 2016. Lastly, adjust the front-assist handle position to make sure your front arm is straight when using the trimmer (Fig. I concur.I also feel that this convinced me I made the right move to buy the self-propelled model, lol! Save my name, email, and website in this browser for the next time I comment. It is best to replace the handle if it becomes clogged with dirt or is worn and does not come loose from the bolts on its own. I laid in 98 degree temp for about an hour before the neighbors found me. The green light turned red like I had a dead battery. (I dont believe I ever talked with the actual Tech, just the front desk guys.) Blade thrust can be violent enough to cause the unit and/or operator to be propelled in any direction, and possibly lose control of the unit. Keep your hair, clothing and gloves away from moving parts. So if some one doesnt want to go to process of fixing the self propell , they can use it till the cutting season over then send it off. I took off the handle cover and a small spring jumped out at me. To make a long story shorter, I ended up buying another ego self propelled mower from Lowes. I concur that probably one of the three small conductor that go to the potentiometer is most likely broken someplace in the wiring harness and finding the sweet spot on the handle position allows for continuity to be restored in that conductor. resulting in an overly long cutting line and motor overload. The spring may fail if it becomes entangled with foreign things in the house. Protective equipment such as a dust mask, non-skid safety shoes, hard hat or hearing protection used for appropriate conditions will reduce personal injuries. Assuming it is out of warranty, Id suggest you open it up and check for a sensor (not sure if it is integrated into the motor, or mounted on the top shaft) to see if you can find something wrong with it, clean it, etc I have never opened up that part of the mower, so I dont know exactly what you would be looking for.

I have always been a little skeptical of the rather extreme flexing of the wiring harness that has to occur when collapsing the handle. Use the power tool, accessories and tool bits etc. It sounds like it goes from getting the full 56 volts to getting 28 volts (or whatever) like a switch was flipped, it seems to do it randomly. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. Remove and inspect the impact cap to verify the springs condition and clean the housing. Some trimmers include an automatic thread spool that is controlled by a lever. Fold and wind it onto the spool as Fig. M shown. The term power tool in the warnings refers to your mains-operated (corded) power tool or battery-operated (cordless) power tool. Always wear eye protection. Keep children and bystanders away while operating a power tool. I had reservations about it when I went to purchase the mower. The mower started and then crashed. Fortunately Ive keep my old Honda mower, that can limp along until the Ego 21 is repaired. It required a 2.5 hr. Cluttered or dark areas invite accidents. Be well. Any suggestions before we go buy a new mower would be appreciated. Never hold the cutting unit above waist height. And now, the blades wont turn. I used the last of the installed string and used the auto string install button to put in a new string. That went OK but when bumping to get more string it added way too much and got tangled. Good luck figuring out what is going on. On my mower that blade motor is a brushed DC motor, so it would almost need a blade speed sensor to do that. WARNING: Dress properly to reduce the risk of injury when operating this tool. Protecting the environmentDo not dispose of electrical equipment, battery charger and batteries/rechargeable batteries into household waste! Never operate the machine with damaged guards or shields or without guards or shields in place. Turn the screwdriver until it clicks into position on the trimmer head. Blade thrust may occur when the spinning blade contacts an object that it does not immediately cut. Love product ,but something must be done for better repair service .more locations and less time for repair.

After that, she made a note in my file and told me to take it to Home Depot. Ive had very few issues w/my previous mowers and when I did, had reasonable repair lead times. Also, it seems to run slower (in terms of movement, the blade seems no different than when it was new.) Tools in Action Sep 18th 2017: They are still checking on the mower, but the HD technician felt that they could repair it locally instead of shipping the mower to Atlanta.

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ego trimmer troubleshooting