Best regards, The Vestiaire Collective team, Dear Rosie,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. To you vestiaire collective , I need my payment and an extra refund for time wastage!!! I had a poor experience with ebay when selling a designer bag and sold successfully here., Dear Daisy,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team, Read 1 more review about Vestiaire Collective, Almost a full month I havent received payment for 4 sold products. BBB Business Profiles generally cover a three-year reporting period. Dear ilana S, thank you for sharing your experience with us. Since then, there has been no update. I had been online clothes shopping with the heavily advertised sites, and was "satisfied"
Avoid this app, go Vinted! While the site has much room for improvement, overall it's a good source of authentic designer items at great prices. I hate that sold items are shown by default, the site is extremely slow, sellers are sketchy and the customer service is non-existent. BBB Business Profiles are subject to change at any time. Best regards, The Vestiaire Collective team, updateI recently sold a few items on the site. Best regards, The Vestiaire Collective team. We use cookies for analytics, personalization, and ads. This practice is straight dishonest. ComplaintsComplaints for Vestiaire CollectiveOnline RetailerView Business profile. We thank you for your understanding and cooperation. This bag was supposed to be authenticated and shipped to me in less than month, but was signed for by Vestiaire Collective in ********* ******** and then never authenticated or sent to me. Best regards, The Vestiaire Collective team, Dear Charloth,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team, Read 2 more reviews about Vestiaire Collective. They never get back to me. they sold me a fake coat. The Vestiaire Collective team. See you really soon, This exact thing happened to me. Every time I email asking for an update and resolution, I get the response "We are working on this, please do not email us again"! By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Best regards, The Vestiaire Collective team.
I do not think that I will keep selling via you platformrgds, Dear Claire-Marie,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. As a seller, you pay almost 30% commission, yet they mess up their service and then blame you for it. S DHL is to be avoided at all cost as they lost my package and could not find it. We will keep working to transform the fashion industry by empowering our community of fashion activists! Please also note that your bag has been taken care of in a Herms bag spa. Dear Olivia, we are getting back to you regarding the doubts you have been expressing on your shoes and regret to hear that it persists. My seller was easy to reach through the chat and my products were exactly in the same condition as the description thanks to the physical control process Vestiaire offers. Their customer service is absolutely . I want fully refund. But went to Vestiaire who said it was as listed. Thank you beforehand and see you really soon! When I received a fraudulent item, their customer service response was satisfactory in that they worked to resolve my issue, albeit slowly, and provided a full refund after confirming the item was indeed counterfeit even though their authentication service incorrectly authenticated the item. Do the sell fake vintage louis vuitton small leather goods? Was easy as they keep you on top of activity of how your items are doing on there. BUT has anyone has a copy of vestiare collective official return firm. Disappointing and I won't use this site again. The $466 dress I went to purchase came to $698 by the time vc added their fees. I have been chatting daily to get my money back and they keep putting me off. Vestiaire declares customs incorrectly, resulting in DHL Singapore attempting to collect import duties from me, when Vestiaire has already charged me Singapore import duties in its invoice. (reference number ******** which is the Chanel 19 leather handbag) . I just get standardized replies asking to provide information which I already sent them twice now. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. God bless. They are the worse company ever, they abuse you as a seller and as a buyer. For their part they delivered quickly and beautifully. When I received it I immediately sent it back. The best of pre-owned fashion at 30 to 70% off original retail price. We will make sure to update our mutual customer by email regarding the return tracking as soon as it has been shipped out. 
Then they quickly blamed it on me. 
Today I get an email saying that my return package arrived empty. I know I wont be going through that rubbish. Upon verification, we must inform that our team has made sure to provide a return label to verify the sizing of the item mentioned. It refused to clarify with DHL despite the latter's queries. It's been nearly 10 days now and the only feedback I have is they will let me know when they do have it checked. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. I also have pending items I shipped and am worried about them too.I want my payment for the Fendi scarf released. Our team will make sure to ship back the item to our mutual customer and we'll remain available to organize the return of the bag, We need to inform that this query has been taken care of by our **************** team, Please note that a postal litigation is currently being led by our teams, jointly with the carrier in order to locate the parcel, Rest assured that our mutual customer will be advised on litigation results as soon as we have received their conclusions, Indeed, sale will be honored if a declaration of loss is issued by the carrier. Great sale, Dear Samina,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. Our team will get back to you with further details by email on this topic really soon. I had a terrible experience trying to reach an actual person to help me with this (very frustrating). A week later , It hasnt been released Still. If someone also has the same problem to contact with me : shani.andi yahoo com, Dear Daniela,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Fine, send me my item back. BBB is here to help. In my case, they were supposed to send me a shipping label, and guess what - they sent me a wrong one! There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies, Dear Elizabeth, thank you for your question. Even the sleeves were shortened and the weighted metal hem had been removed. The top handle was repaired and repainted on this occasion. The Vestiaire Collective team, Do take this matter further, report them, they are really taking the proverbial, Hi Rick, thank you for your question! Companies can ask for reviews via automatic invitations. We will keep working to transform the fashion industry by empowering our community of fashion activists! Thank you. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. I don't think its a coincidence that this retail site has terrible reviews on the better buisness bureau and on trustpilot. I had only one issue and it was recently. and cant believe they are not accepting that the item was mis-described and listed wrongly!? These will be disclosed on the check out directly! We are getting back regarding the sale of item reference********, Upon verification, we must inform that our team has made sure to proceed to the payment of the item on June 5. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. They asked me to provide so many things yet I havent been able to talk to an actual person.Every time I try to contact someone from customer service I get the same exact response. All items were like new and received pretty quickly considering the travel process to the US. We hope to see you again really soon and wish you a lovely day! Dear Sarah,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. The exchange rate is indeed handled by an external entity, however, we will also transfer the feedback in order to improve our community's experience. I returned the fake shoes. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it. Every time I follow up I get a different response from a different customer service person who hasnt a clue what is going on. The seller is awesome. The item was sent to the Vestiaire Collective warehouse and was authenticated, it has been waiting there for over ************************************* It says on the website that they will ship out the authenticated items to the buyer within 24 hours.
After 5 business days and no money my account still, I contacted them again via email and I was told by Customer support that my issue was with their expert team. We are getting back regarding the status of order number********, Upon verification, we must inform that our team has made sure to proceed to the full refund on this purchase on June 3rd, 2022, We must inform that refund might take up to 5 business days to be received. I returned the jacket only to have it sent back to me. - The stamp that looks like a circle O is an internal symbol used by the brand to identify the workshop or craftsman who created the bag originally. Everything I brought was in good condition and authentic. However the delivery system used for the U. Kindly note that the 12 fee asked to return your item refers to the incompressible handling costs (storage and shipment). Completely different top than what was posted. We will keep working to transform the fashion industry by empowering our community of fashion activists! I was told on Thursday May 12th by Romeo * that my payment would be released within 24 hours. Dear Dominika, we are getting back to you regarding the doubts you have expressed on your Gucci bag.
The customer service chat feature on their website does not work either. We will keep working to transform the fashion industry by empowering our community of fashion activists! We will keep working to transform the fashion industry by empowering our community of fashion activists! I found my *wish list* $$$$ handbag. Clothes i ordered are in condition as described. It appears that Vestiaire has no intention to declare the tax to Singapore. Turns out my package was lost in *********. The fee they charge include charges $35 from me (buyer) and $15 from the seller as fees for every order. Vestiaire collective us one of those scammers that was supposed to issue me a refund but instead they charged me again. Kindly note that, having co-signed the Charter for the fight against online resale of non-compliant goods, we absolutely do not condone the presence of non original items on our platform. Dear Magdalena,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
This is not the first time dealing with their non existent customer service. At this occasion, we issue a voucher that starts with RECU. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team. I decided to pay extra for the quality and control to confirm the item was as described and was excited the item was being shipped out to me.This did not last as the tiny jumper that arrived was certainly not as decribed!
I am left to assume and/or conclude that someone within the organization falsely identified my bag as unauthentic only to steal it for themselves. We thank you in advance for your understanding. We remain available for any further questions or requests here or on our contact methods in the Contact Us FAQ Article, I wish to express my gratitude to Michael F, Matt and other customer service advisors for their positive approach and quick responses. Tip for consumers:Set up alerts for price drops. They keep tossing me about. I purchased a bag on April 21st, 2022. Dear Arezo,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team, Was liking selling on Vestiaire until I had an issue with a customer returning an item with dog food in the package. Please note that cash will not be accepted as a payment method.
Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. I purchased the Gucci Jackie bag here, and today when I wanted to resell it, I was informed by Gucci employee that it is fake. I received no additional guidance. The Vestiaire Collective team. Many of the previous reviews people are stating problems getting paid and retrieving items and even being charged for them and still not getting resolution. I want to believe we have honest sellers. I did not receive this item. STAY AWAY FROM We will keep working to transform the fashion industry by empowering our community of fashion activists! (and authenticated) at a price $ I could afford! Buyers beware! Time for me to talk to my credit card provider. The Vestiaire Collective team, Dear Mercedes, we regret to hear that your request hasn't been replied yet! As a matter of policy, BBB does not endorse any product, service or business. I've also been in contact with Vestiaire's customer service (to change my address) and the communication was smooth and easy. International seller offered item for 1750 which should have been $1840 with the current exchange rate but instead it showed up as $2018. More than two weeks back, I have sent a written letter, id proof as well as well as the order and tracking information. UPS lost a package and it is impossible to get any help, not at UPS nor at Vestiaire. - The leather, hardware, engravings, zipper, stitching, finishes, edge paint are all compliant to the quality standards of Hermes. I am waiting veryfication from 3 weeks also , but in the app is texting 4 working days . Utterly outrageous! This is completely different from any other e-commerce platform that refunds the order when the item is not delivered because of a mistake the company made. I'm sure i'll come back for more :), I had been purchasing and selling on this platform since 2016. I also purchased 2 bags which were like new, which i was delighted with. As provided by our teams, please note that conversion fees will handled by a financial partner. I made my first and only purchase before being notified by the seller that they didn't actually want to give away the item "because their mom wanted it", so the transaction was cancelled. I have tried to contact your office on several attempts i am still waiting for a response as promised can someone please return my email asap, I have tried contacting your office with several emails but no response as promised. I've taken a chance not taking the authentication with cheaper items. After long email communication with no clear reasoning i had to pay 12 to ship my item back. I remain dissatisfied. They wouldnt pay for dry cleaning but we did reach an agreement that I would send in the garment and they would sell it on their end and pay me when it was authenticated. In January 2022 I sold a high end expensive Chanel bag via the e-commerce sight Vestiaire Collective. In the end, I paid more, she received less, and Vestiaire/financial partners received way more than they deserved. So i even lost money on top of losing time, effort in selling. Make sure to find our available contact methods directly on our Contact Us article, in our Help center. In other words they took the amount twice from me. Dear Alexandra, we are sorry to hear that your item has not been accepted for sale! Tip for consumers:Do not use at all they will not refund you they will charge you twice. Tried selling through this platform, currently regretting the very thought.
Now the measurements were on listing, although unless you knew size measurements as a tailor, I as anyone trusted the Size guide and multiple noted Size 44FRs throughout the listing.I have been going to and fro with them and escalated for a second check but so far no joy. Piece of sh! I purchased a Popski jacket and it came as beautiful as pictured and fit perfectly. The bag is clearly a fake and should never have been sent to me in the first place since I paid extra for them to prevent this from happening. Customers on this platform are extremely rude and will return your beautiful designer clothing with dog food damaging the item and wont take responsibility, Dear Adina,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Everything is staying sheduled payment and nothing. Hi, i order a bag 3 weeks ago and they checked it for authenticity it passed but it has been more than 2 weeks since then and they still didn't ship it. Best regards, The Vestiaire Collective team, I looking forward in receiving my Beautiful colourful ladies pardo wallet, Dear Jennifer,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team, Too many mails pushing you to discount my price. Our team will make sure to update our member within 5 days upon reception of the item on their assessment. The Vestiaire Collective Team, Dear Julie, thanks for your question! thank you. We thank you for your understanding and cooperation. i can't get one of them. Its not worth the stress. Ive contacted CS at least 50 times to ask them about my payment only to be gaslit every time claiming the Experts will check on it and get back to me. Its almost like theft, and I keep getting emails stating that someone is looking into my case which then goes quiet for weeks until you notify them again. We thank you for your understanding and cooperation. Bad quality platform, had to navigate inside. This is all documented on the transcript I was provided, and have included it with every continued effort Ive made to find out where my bag is.It has been a month and I still have not received my bag back, nor does anyone within the organization know where it is all of a sudden. ;-), My delivery was very fast. This is a perfect place to purchase luxury items as you can rest assured that you are getting genuine products as a result of their mission and their rigorous validation processes! The Vestiaire Collective team. Consumers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and authentication process.Vestiaire Collective ranks 8th among Used Clothing sites.
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