laview security camera customer service phone number

We can leave and know that things will be ok. The layout is intuitive and easy to use. They said they need even more time for processing Hello *******, Greetings from LaView Support Team. You will not regret buy these cameras. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Worst if it's raining. So I contacted Amazon, which is where I purchased them from, they said I would have to contact LaView. You can try to dialing this number: (626) 898-4988 - or find more information on their website: 18738 San Jose Ave., City of Industry, California 91748. I cannot use my mobile version of the software. Acesss your camera from anywhere in the world3. It was okay until the Amazon ads started. on LaView F1 Indoor Security Camera User Manual, LaView R3 Indoor Security Camera User Manual, wansview W4 Outdoor Security Camera User Guide, Arlo Go Mobile HD Security Camera User Manual, 4G Smart Security Camera User Manual JH021, AJAX 8706 KeyPad Wireless Touch Keyboard User Manual, Meizhou Hongfeng Arts Crafts 266285 BJ 57IN Snowman With Snowflakes Instruction Manual, AJAX 7661 StreetSiren Wireless Outdoor Siren User Manual, AJAX 17938 12V PSU for Hub/Hub Plus/ReX Power Supply Unit User Manual, AJAX 10306 Transmitter Wired to Wireless Detector Converter User Manual, ZERFUN G8 Pro Wireless Microphone System User Manual, Airrex Infrared Heater AH-200/300/800 User Manual, 2017 Toyota Camry Hybrid LE Fuse Box Diagrams, 2017 Mitsubishi Lancer 4WD Fuse Box Diagrams, Mitsubishi Lancer Passenger and Engine Fuse Box Diagram, Mira Honesty ERD Bar Valve and Fittings User Manual, Support local SD Card storage ( Max.128G ), Press and hold the RESET for 5 seconds with pin to reset the device(Camera will return to factory default settings), 1-25fps adaptive frame rate of network transmission, -4 F 131 F (-20C 55C ) humidity 90% or less (non-condensing), Red light solids on the device or network are abnormal, Blinking red light: awaiting WiFi connecting, Blue light solids on camera running correctly, Blinking blue light: currently connecting, MAKE SURE YOUR PHONE IS CONNECTED TO A 2.4GHZ WIFI NETWORK, FOLLOW THE IN-APP INSTRUCTION TO PAIR THE CAMERA, Wait until the LED indicator is flashing rapidly, which means the camera is ready for pairing, Enter the WiFi Password to generate a QR code that carries your WiFi information, Use the camera to scan the QR code on the phone ( keep the camera 6-8 inches away from the phone), Press I Heard a Prompt after the camera receives the QR code and beeps.The camera will start pairing, When connecting, you should make sure your router, mobile phone, and camera are as close as possible, Wait until the camera is connected online, Customize the camera name to differentiate cameras in different locations and finish and paring process, If the pairing is not successful, press the Reset button for 5 seconds until you hear a beep and start again. I comes with a 2 year warranty on entire system against malfunctions. I intiated a E-mail with customer support on 9/11. If that's possible, would you please give us a contact number with convenient time of yours so that we could better explain this. I am trying to get back into the system and it is asking for an ADMIN password, which I do not have and the one on their website support does NOT work. Company is billing me for service that was cancelled In the beginning of September, I had issues with my camera. I have these cameras for a couple of years, had an issue that made them go off line and now am unable to get back online since their customer service department DOES NOT RETURN CALLS and the only way i got through to them is by email and their response is "since we have not heard from you we ARE CLOSING your ticket even after i responded to their email with their request for documentation. They would give me an initial reply, then ignore me, close that ticket. Or check the FAQ section for more troubleshooting steps, Ensure the camera is placed as close to the router as possbile, Ensure camera is powered on and the indicator is blinking rapidly before scanning the QR code, Ensure you are using the correct APP ( LaView), Ensure the camera is scanning the QR code on the phone in the correct way, If the above steps doesnt help, reset the camera and start pairing again, Check if WIFI password or router is changed. 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Monney Car-Audio165B Constitution Dr., Menlo Park, California 94025Coordinate: 37.48452, -122.17347Phone: (650) 299-9991 (www.monney.com), 2. The door bell camera model is: ONE Halo 3MP 2K HD Smart Video IP Doorbell Camera WiFi 5GHz, 180 Vertical FOV, IP65, Starlight Color Night Vision, PIR Thermal Detection, 8-24VAC - 2nd Generation The email chain is attached. Eventually a new password was entered, by trial and error and contrary to posted instructions. 1. I want them to send the replacement doorbell camera. AutoSounds Car Stereo1024 De La Vina St, Santa Barbara, California 93101Coordinate: 34.42013, -119.70478Phone: (805) 962-6111 (sbautosounds.com), 6. inCarBite2630 Strozier Ave, El Monte, California 91733Coordinate: 34.06004, -118.04949Phone: 85226356877 (www.inCarBiteStore.com). How am I suppose to watch my camera when I get a notification to see what's at my door or in the yard when ads are interrupting ? The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Purchased the system directly from LaView in June of 2019. There is only a voicemail that picks up each time.

They kept going offline and online, couldn't always get a live view. Operation is subject to the following two conditions: The manufacturer is not responsible for any radio or tv interference caused by unauthorized modifications or change to this equipment. Shall keep you updated on this case ASAP and please mind the email box for follow-up. A refund will absolutely be an available solution after we figure the case out and we will try using the minimum time reuqired to process it. This time, I get emails back and forth about they can send me out another set and another option I can't remember, but I asked them how am I to know that the THIRD set won't do the SAME THING AGAIN. There is only a voicemail that picks up each time. I don't want the sunrise & sunset to be limited to a single color that only increases or decreases in brightness. Etc. We were not able to respond in time to a break in last February, that's how long we have been without, I purchased a Security system from LaView eagle-eye technology. We are on our way to fix it. I'm interested in safety not buying product. International Association of Better Business Bureaus. We are terribly sorry about any troubles and misunderstandings that had brought to you and we are now trying our best to help you out. I had a monthly fee for cloud recording of the camera. I contacted Laview via phone on 4/8/2020 to seek technical help with my doorbell camera as it would not stop ringing after pressed. Device sharing: one tap to share devices with family members5. Best Regards, LaView Support Team. It is not possible to make contact with the company. The developer, LaView Eagle-Eye Technology Inc, indicated that the apps privacy practices may include handling of data as described below. Love these. Contact Name and Title: LaView Support Contact Email: *******@laviewvip.com Dear ******, Greetings from LaView Support Team. I tried to contact customer service and attached E-Mail from their company about the cancellation of my service but never received a reply. The company has finally responded to me and refunded my money and cancelled my account.

For more information on repairs, exchanges, and other policies, please visit wwwlaviewsecurity.com.Please send all inquiries through the Contact Form on our website, or email us at [emailprotected]. Im using a pair of the (LV-PWR3) R3 PT Pan-Tilt WiFi cameras. LaView sent me two other model surveillance cameras to replace the one I had been trying to have them replace. Then sent an email saying the ticket had been idle for 4 days and would be closed I tried two more times submitting a request for warranty return. This worked for another few months then suddenly the entire system stopped being accessible online. Contacted laview AGAIN. Ive had these for about 6 months and everyone got these for Christmas this year. A visit to the base unit revealed that a new password was required. On 10/11/20, I was again billed for service that I had cancelled. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Once they are offline, or you reset them, or delete them off the app to start over like anything else, it won't let you connect them again. I am not requesting a refund, I just want to have the camera replaced. I have tried to call their customer service to speak with someone in technical support over and over again. To view what triggered the alert you have to look at the time stamp on the alert. I know my son is ok and even when hes in his room doing his homework and I can just let him know dinner is ready.

You can scrub through the local recording with ease. Wish you the best. After multiple phone calls and emails and troubleshooting on my end, on 4/13 it was determined that the unit would need to be replaced. It just takes you to the live view. I am now stuck with a $***** video surveillance system that is useless. This camera was ordered 11/30/2019, order # XXXXXXXXX. Many calls to Technical Support were required, and included many hours of frustration and grief. Minor bug fixes and overall improvement.Should you have any questions about using LaView products, please contact us at info@laviewusa.com or Live Chat with us in the LaView App. which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. I haven't received a email back since. There is no telephone support number and only an online message and email address to make contact. Looking forward to your reply and help further, wish you a very good day! The camera is no longer working. After one week wait time no response has been received from the messages. this device must accept any interference received, including interference that may cause undesired operation. Your email address will not be published. As a matter of policy, BBB does not endorse any product, service or business. The camera is equiped with Infred LED technology to capture black and white night vision image in detail at night However, the night vision image quality may be affected by the following factor: There are high contrast light sources such as car headlight pointing to the camera. Easy connection: easily and quickly connect app to devices". The live view comes up fast and I havent had any connection issues yet. My only gripe is that the alerts page only shows you a screenshot and time. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. I would also like my payment information to be taken off of auto draft, because there are no services provided. Compare and book now!

We tried to reach you out with our new official email address and much appreciated for your prompt reply, that did mean a world to us. LaView App provide you a brand new experience of your LaView Wireless IP cameras as well as other smart home intergration! We would very much like to help but I am afraid this is all we can do for you. Why cant you create a scene that changes the light color? I was told on 4/13/2020 that my doorbell camera was defective and would be replaced. Then they close out my ticket for addressing the issue. What can be done to get them to service this issue. Discount Two-Way Radio555 W Victoria St, Compton, California 90220Coordinate: 33.86856, -118.23113Phone: (877) 660-2298 (www.discounttwo-wayradio.com), 3. this device may not cause harmful interference. I asked that, and they gave me some type of crazy answer that they will have the warehouse check the cameras or something. Such modifications or change could void the ursers authority to operate the equipment.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Obtain contact information and technical support. I am so sorry for such a long process for the cloud service case, we've confirmed with the accounting team about your case. (The consumer indicated he/she DID NOT accept the response from the business.) 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Monitor your camera remotely.4. For more information, see the developers privacy policy. I keep coming back to add more but the NIGHT VIEW is soooo clear too I was impressed at how good you could see each room in the dark!

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I called customer service on 9/12/20 and received a automated message that all reps were busy. No effort on my part to correct the problem has been successful. I recommend 500% that is - review for the 2 LaView WiFi cameras for like $40 for the pair! I want this charge refunded as they are not providing with me any services and have no intention too.

Ultimately the human detection alert when there's no human is highly annoying all the time, especially at night. Ended up getting a replacement set sent to me and had to send the originals back. RF warning statement:To maintain compliance with FCCs RF exposure guidelines, this equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.which can be dewmiined by tuning the equipment off and art the user is encouraged to by to correct the if liefutlitt by one or more of the following measures: Reonent or relocate the recSing antenna Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that towhich the receiver is corrected Consult the dealer or an experienced afroR, technician for helixRF warning statementTo maintain opmplianoe with KCs RF exposure guidelines,this equipmentshould be installed and operated with a minimtrn distance of 20 on between the radiator and your body, TEL: 626-566-7550 Monday-Friday Hours: 9:00AM-6:00PM PSTEmail: [emailprotected]Our professional techinicians are commited to reply all your requests within 24 hours If you purchased from Amazon, you can also contact our professional customer service team in your Amazon account. I want this charge refunded as they are not providing with me any services and have no intention too. R3 INDOOR SECURITY CAMERA USER MANUAL Power DC 5V 10% Status light Red light solids on the device, Arlo Go Mobile HD Security Camera User Manual - Optimized PDF Arlo Go Mobile HD Security Camera User, 4G Smart Security Camera User Manual (Version: V1.0) Welcome home This guide will assist you to get a.

I was billed for service on 9/11/20, but since I didn't get final E-mail until 9/15/20, i did not say anything. Reference number 92192 was assigned to my case. Wired connection so no charging and Batts. They charge a 39.99 fee for this product. Because I'm guessing they have something in their cameras that make them like a one use type of deal. I want to gradually fade through colors to match the changing colors of sunrise & sunset. A minimum of 2MBps is required to stream each 1080p camera. I have left several messages with no returns of my calls. In these times with the digital age you need the help of having another eye around your home. So I contacted them in regards to this issue via email on there website. Copyright 2022 Apple Inc. All rights reserved. No amount of rebooting or resetting the base unit or internet router could avoid the new password. This case can be closed. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. After significant difficulty the system was made workable. I have attempted to contact the company several times, but the last communication from Laview was on 4/24/2020. ComplaintsComplaints for LaView Eagle-Eye TechnologySecurity CamerasView Business profile. WHAT CAN I DO IF I CANNOT RECEIVE NOTIFICATIONS? i want a refund since this company cannot warranty or help me for this issue and any future issue i may have. So they contacted me back via email. I love how you can set it to notify movement and sounds it detects and its even cooler that you can set the movement detector to humans only so that if your dog walks by it does not wake you up or disturb you! As of 8/27/2020 no replacement has been sent. Eventually the system was made workable, with remote viewing activated. Then they stopped replying to my request for help. I want to like it, but I can't. Even with low detection I still get human alerts all night long. If the network does not meet this requirement, the Live view stream will be downgraded to SD automatically. You only get 1 square to block detection zones. Home LaView LaView F1 Indoor Security Camera User Manual, For step-by-step Mobile APP set up instructions, please read the Quick Start Guide included in the package or check out our Youtube tutorials. 12 cameras installed on apartment building for security reasons. Warning to all potential purchasers: DO NOT BUY THIS BRAND. Then most of the system settings needed to be confirmed or reset. Made several attempts and now want to give up and find something else to secure my home. The software says incorrect camera password. On completion of this procedure no cameras are working. I had contacted customer service to assist me. They still have not fulfilled my request. Either have one pointed at your front entrance or even just around the house to make sure everyone and everything is safe and secure. Cons- the app is confusing to navigate if you don't like computer stuff. You can try to dialing this number: (626) 898-4988 - or find more information on their website: www.laviewsecurity.com, Latitude: 33.9989999Longitude: -117.8954681, 1. ***** *******. I reset them, didn't work, I deleted the cameras off the app to start over, didn't work. Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered. https://images.tuyacn.com/smart/app/package/ay1568058334015AaUhJ/privacyUrl_1574828974163.html. I am satisfied I at least got something instead of nothing. December 3rd 2020 I submitted a request for RMA to return camera LV-PWXXXXX, on the LaView Security web site.Ticket number they assigned to original RMA request was #XXXXXX. I have left several messages with no returns of my calls. We've gone through the tickets you submit in our system and found out you've requested a cancellation for the 'Drive Subscription'. It is perfect for home,office,business and all! LaView Security is located at: 18738 San Jose Ave., City of Industry, California 91748. I want to get reimbursed all the money that has been debited from my account from beginning of the year ************** months and LaView to STOP debiting money from my account. Easy to install. i will have more info upon request, such as documentation and emails. The app is perfect other than that. If you never receive the refund, please check with the bank of your credit card, the credit card number ended up with ****. I want to love this Wake-Up Sunrise Clock but Im leaning towards returning it simply because of this epic failure of an app. Its inconvenient and Id like to be able to click on the alert and it automatically take me to the corresponding local footage.

Per their website, this camera has/had a 2 year warranty. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If so please reset the camera, Ensure the phone has decent network bandwidth, To turn on or off motion detection and Human detection setting, go to the camera menu and click on Detection Alarm Settings, LaView camera uses the advance 3D Al Humanoid Analysis technogy that only send notifications when a human is detected, Ensure your phone notification setting is enabled for LaView APP, Ensure the Human Al detection filter is enabled, If the camera is placed at a location with large traffic, we recommand to relocate it to a place with less traffic to receive less alerts, Objects with human body shape such as stuffed toys may be detected as human and trigger the alerts, remove those if they constantly show up in the camera, The camera is equipped with 1080p Full HD lens and sensor to produce superior image, however the image quality may be affected by the lighting condition, Ensure the camera is NOT facing to envirinmoent with poor Lighting condition or with extremae high contrast. I consider this matter to be resolved and case can be closed. I have tried to call their customer service to speak with someone in technical support over and over again. "LaView App provide you a brand new experience of your LaView Wireless IP cameras as well as other smart home intergration! Their web site shows it waiting for a reply from me . but I have replied since their last email, with no response from them. Set the second set up just fine. Their tech support people asked me to try a few things for trouble shooting. They worked about a month, then the same issues started happening AGAIN. Connect your LaView IP Camera to the Internet2. WHAT CAN I DO IF THE CAMERA STOPPED WORKING? However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by tuming the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to. The seconds it takes to skip through ads is more than enough time for someone to cause irreversible damage to property or harm someone. WHAT CAN I DO IF I RECEIVE TOO MANY NOTIFICATIONS? BBB Business Profiles may not be reproduced for sales or promotional purposes. LearnMore, English, Arabic, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Hausa, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Javanese, Kashmiri, Kazakh, Kinyarwanda, Korean, Laotian, Latvian, Lithuanian, Macedonian, Malay, Marathi, Mongolian, Nepali, Norwegian Bokml, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese. They replied to my request for return. That was a week ago, I sent another email 2 days ago trying to get a response, I got nothing. After going back and forth with e-mails giving the requested information, I received a E-mail on 9/15/20 that all information was submitted to their "Back end Department" . I left all my info but never got a return call. The replacement has never been sent. At this point, I just want my money back because they are scammers for having these cameras thats only a 1 time use WITHOUT stating that they are a one time use. I think the ONLY thing that is even semi bad is the sound quality but even thats pretty good for the price.. the view is pretty great and the fact you get 2 cameras and you can move them up and down and in a 360 circle using your phone is PERFECT! In fact, never, for the entire time I owned the system not one email support request out of many has been answered. Combined with the present lack of success to contact the company the technical support received early during my ownership was pathetic, condescending, and often incorrect.

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